Job Overview
This is an exciting opportunity to join our Area Operations team as a Senior Administrator, providing high-quality, proactive support at the heart of a fast-paced and dynamic environment. You will play a key role in organising and coordinating a wide range of operational and clinical meetings and activities, ensuring our leaders have the information and support they need to make effective decisions.
We are looking for a motivated individual to provide high-level administrative and coordination support to our Duty Officer and Advanced Paramedic Practitioner teams. This role is ideal for someone who thrives in a busy environment, enjoys working collaboratively, and is committed to delivering a professional and efficient administrative service that supports frontline healthcare delivery across the Cumbria and Lancashire region.
In this key role, you will provide comprehensive administrative support to the Area Duty Officer and Advanced Paramedic Practitioner teams. You will coordinate a wide range of area-level meetings and events, preparing agendas, collating papers, taking accurate minutes and maintaining action logs to ensure progress against priorities.
A significant part of the role involves supporting workforce processes, including payroll completion and validation, sickness monitoring, and annual leave administration. You will act as a central point of contact for the area team, managing correspondence professionally and ensuring clear, timely communication across operational and clinical functions.
You will work closely with the wider administrative team to ensure consistent service delivery, offering flexible support where required and contributing to a collaborative, high-performing environment. The role offers real variety, responsibility and the chance to develop your skills within a supportive team. It offers a great opportunity to make a meaningful contribution to the smooth running of our services. Please refer to the job description and person specification for a full overview of the role.
Responsibilities
* Provide high-level administrative support to the Area Duty Officer and Advanced Paramedic Practitioner teams.
* Organise and coordinate area-level meetings and events, preparing agendas, collating papers, taking accurate minutes and maintaining action logs to ensure progress against priorities.
* Support workforce processes, including payroll completion and validation, sickness monitoring and annual leave administration.
* Act as a central point of contact for the area team, managing correspondence professionally and ensuring clear, timely communication across operational and clinical functions.
* Work closely with the wider administrative team to ensure consistent service delivery and offer flexible support where required.
Service Background
North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. We also provide non-emergency patient transport services for patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West.
Recruitment Information
Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.
* A valid right to work and identity check.
* Reference checks covering a minimum of a three year period and including sickness absence details.
* DBS checks (if required) – a charge will be made for this disclosure.
* Occupational Health – satisfactory medical clearance required.
* Vaccination: Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19.
Equal Opportunities
North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities, trade union activity or political beliefs – or any other grounds. In October 2025 we published our Anti-racist Statement, which sets out our key commitments to becoming an anti‑racist organisation. These commitments underpin our recruitment practices and reflect our dedication to creating a diverse, inclusive, and representative workforce. The Trust is currently under‑represented in terms of staff from black and minority ethnic backgrounds. We encourage applications from all backgrounds to improve the diversity of our workforce and to better reflect the communities we serve.
Early Closure Notice
The Trust reserves the right to close this vacancy early if a large number of applications are received.
Application Process
Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisted on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.
Benefits
* Pension scheme.
* Up to 33 days Annual leave (exclusive of bank holidays).
* Training and development opportunities.
* Access to NHS discounts.
* Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.
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