Apprentice CSA/Parts Advisor
Customer Service/Parts Advisor Apprentice
A customer facing role combining excellence in customer service with technical knowledge and competence about servicing and repair.
A dedicated pathway containing specialist training for Parts Advisor or Service Advisor will run alongside the Standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.
A Service Advisor will have direct contact with customers, initially booking them in for work to their vehicles and then informing them of any additional repairs required.
A qualified apprentice will be able to:
•Be a confident first and last point of contact with customers
•Take customer bookings and scheduling services and repairs
•Communicate effectively with both customers and the vehicle technicians
•Manage customer complaints
•Offer advice and guidance for vehicle care, warranty retention and warranty claims
•Sales/advice for accessories and modifications
•Collate information for CSI
As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts. Once the apprenticeship is complete they will be able to:
•Take orders from customers both face to face and over the phone
•Maintain an ordered stock room and find parts from stock
•Raise invoices
•Liaise with other members of staff
•Customers may include members of the public, service departments of dealerships, and garages
•Advise on accessories and modifications
•Warranty claims and returns
Benefits
1. Competitive salary plus performance related bonus
2. 29 days holiday including public holidays plus additional days with service
3. Pension contributions
4. £1,000 recommend a technician bonus incentive
5. Enhanced maternity, paternity & adoption pay
6. Enhanced sick pay
7. Talk to us about flexible working
8. VIP Awards – colleague recognition scheme
9. Health cash plan – claim back medical costs, same day doctors' appointments, high street discounts
10. Steer Academy provides accredited ongoing training – paid for by the business
11. Opportunities for career progression
Apprenticeships at Steer Automotive Group offer a great opportunity to open the pathway for a life-long career in the accident repair industry. We are recruiting new apprentices to join our dynamic teams in various locations. You will start your apprenticeship as a trainee technician gaining a Level 3 qualification in either Paint, MET, VDA, ART or Panel. You will be based at our accident repair centres gaining practical skills and work experience, learning while you earn, mentoring by a senior qualified technician. For further information on the standards please see /
To start an apprenticeship with us, you need to:
12. Be at least 16 years old
13. Be willing to work Monday to Friday 8am – 4.30pm
14. Be prepared to commit to your apprenticeship for 3 years
15. Grade 4 or above in Maths and English or Functional Skills Level 2
You will:
16. Work five days a week
17. Be provided with a uniform, starter kit, health & wellbeing support, and an experienced mentor
18. Complete on-line e-learning where applicable
Level 2 - 15 months. Level 3 - 18 months.
All applicants, including adult candidates over the age of 19 will be required to undertake an assessment in English and maths prior to enrolling.
You MUST have a Grade 4 or above in both English and Maths to be able to apply.