Contracted hours: 40 hours per week (5 days out of 7)
Working Days: Monday – Friday
Shift Pattern: 08:30 – 17:00
At Creed Foodservice, we believe a great workplace starts with great people. Our teams are at the heart of everything we do, bringing passion and expertise to deliver top‑quality food products to chefs and caterers across the UK. As part of the Country Range Group, we’ve been making a difference in the food industry since 1972.
With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. We’re proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If you’re looking for a workplace that values its people and offers real opportunities to grow, Creed is the place to be!
The role of Sales Administrator is an exciting and customer‑focused role which will involve running and managing reports, reviewing written orders and inputting these onto our in‑house systems.
Some responsibilities of the role include:
* Process non‑phone orders
* Ensure automated orders have been processed correctly
* Review remote order screen and proactively deal with file errors and rejected orders
* Report issues to Senior sales executive
* Suggest appropriate substitutes where appropriate
* Deal with general enquiries from customers, liaising with other departments to ensure that a resolution is reached or escalating where appropriate.
* Maintain and update account information with accuracy.
* Maximise all sales opportunities sending substitutes and alternatives
* Customer call handling to provide cover and support the department, where required.
The Ideal Candidate
We’re looking for someone with a strong desire to make a difference and go above and beyond for our customers.
It is essential that you have the following:
* Positive ‘can do’ attitude
* Desire to learn new skills
* Friendly positive attitude
* Good IT skills
* Proactive approach to dealing with customer issues
* Good knowledge of Excel
* Experience within a call handling environment would be advantageous
What you get in return:
* Training and development and career progression opportunities
* Recognition for doing a great job and going the extra mile from customers, your department and the rest of the business
* Respect and support from your team, supervisors and managers
* 33 days of annual leave per year
* Life insurance for 2 times your annual salary
* Employee discount on purchases and regular special offers for staff
* Access to an online discount portal, providing discounts for gyms, the cinema, supermarkets, high‑street retailers, cashback for changing your electricity supplier and much more to help you save money on purchases you would otherwise make
* Employee assistance programme that offers confidential support and advice which includes free access to legal advice, wellness programmes and much more
Creed also offers employees the opportunity to join our Savings Scheme, join the Staff Lottery to support our selected charities, and be in with the chance of winning £250 each month. Additionally, an extra day off each year can be used to help a charitable cause of your choice. We are also a Living Wage Foundation accredited employer.
how to apply
To apply for this position, please complete this form:
At this stage, we will not be accepting agency applications.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age, as outlined in our equal opportunities policy.
Job Title: Sales Administrator Salary: £26,208.00 Per Annum Contract Type: Permanent, Full‑time Contracted hours: 40 hours per week
#J-18808-Ljbffr