Credit & Collections Representative - Renfrew
Join a leading global company in the Life Sciences Solutions sector, dedicated to improving patient outcomes through innovative diagnostic solutions. Our team is passionate about making a difference, and we are looking for a Credit & Collections Representative to help us maintain our commitment to excellence. With a collaborative work environment and opportunities for professional growth, this is an exciting chance to be part of a dynamic team that values your contributions.
Temporary Contract to start around Monday 21st July until end of the year. Monday to Friday. Hybrid role.
Job Responsibilities:
Accountable for the collection of debt on an allocated portfolio of customers.
Responsible for the calculation, approval, and maintenance of credit limits for new and/or existing customer accounts.
Perform regular order hold reviews and make decisions regarding order releases.
Conduct and evaluate credit checks on new customer accounts according to company policy.
Proactively contact customers, primarily by telephone, regarding payments to ensure timely processing of invoices.
Ensure collection software is updated with actions taken, follow-ups needed, and recent customer contact details.
Collaborate with local Sales, Customer Services, and Team Leader to address problem accounts.
Carry out appropriate hold activity on allocated accounts and communicate credit hold decisions to relevant departments.
Allocate credits regularly in consultation with the Cash Allocation team and Customer Services.
Log, review, and follow up on customer complaints to ensure timely resolution.
Assist with the company's e-invoicing process and cash application team as needed.
Ensure compliance with company policies, internal controls, and Sarbanes-Oxley requirements.
Perform various ad hoc responsibilities as assigned by the Team Leader.
Required Skills & Qualifications:
Educated to higher/standard grade level.
ICM qualification is helpful but not required.
Previous experience in accounts or customer service, particularly with Government and Commercial customers.
Strong troubleshooting and problem-solving skills.
Attention to detail and accuracy in all tasks.
Proficiency in relevant software applications (e.g., Oracle E1, SAP, CForia).
Excellent digital literacy and knowledge of Microsoft Office software (Outlook, Excel, PowerPoint, Word).
Fluent in English; proficiency in another European language may be required.
Strong interpersonal skills and the ability to communicate effectively with various stakeholders.
High level of proactivity and initiative in contacting customers regarding overdue debts.
Organisational skills to manage a large volume of work efficiently.
Call to Action:
If you are a motivated individual with a passion for credit control and customer service, we want to hear from you! Apply now to join our team and contribute to our mission of delivering exceptional diagnostic solutions. Your future starts here!
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
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