Job Description
* Perform professional massage therapies and body treatments, ensuring guest comfort, safety, and relaxation whilst adhering to Fairmont Spa protocols
* Develop and maintain expertise in various massage techniques, including Swedish, deep tissue, hot stone, and aromatherapy
* Conduct thorough consultations with guests to understand their needs and tailor treatments accordingly
* Maintain immaculate cleanliness and proper stocking of treatment rooms, preparing for appointments as required
* Provide exceptional customer service, including answering queries about spa facilities and services, and promoting spa offerings and retail products
* Stay current with industry trends, maintain valid professional licences, and participate in ongoing training to enhance service quality
* Support overall spa operations, including reception, retail, and marketing activities when needed, and collaborate effectively with other departments
* Adhere to all health and safety procedures, including emergency protocols and safe working practices
* Contribute to continuous improvement initiatives through active participation in departmental meetings and cross-training programmes
* Maintain accurate and detailed client records, including treatment notes and product recommendations
* Participate in regular team meetings and contribute ideas for improving spa services and guest experiences
* Assist in the development and implementation of new spa treatments and packages
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* NVQ Level 3 in Beauty Therapy or equivalent (CIDESCO, CIBTAC, ITEC highly desirable)
* Minimum 1 year of experience in a luxury spa, wellness centre, or 5‑star hospitality environment
* Strong proficiency in massage therapy including Swedish, deep tissue, and relaxation techniques
* Experience delivering advanced face and body treatments in line with professional training
* Excellent communication and guest‑care skills suited to a luxury wellness environment
* High standard of personal presentation consistent with Fairmont brand expectations
* Strong understanding of hygiene, safety, and compliance standards including COSHH and treatment‑room protocols
* Ability to work flexibly including weekends, evenings, and peak seasonal periods
* Confidence with retail recommendations and product knowledge to enhance the guest experience
* Commitment to continuous professional development and staying current with industry trends
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people