About Us:
AION Auto UK is entering an exciting new phase of growth through alongside Jameel Motors, a global leader in the mobility sector. Together, we are bringing AION’s advanced electric vehicle technology to the UK market, offering customers a new standard in intelligent, sustainable mobility.
As we establish our UK retail operations, we are committed to delivering a seamless, high-quality ownership experience that reflects the innovation and reliability of the AION brand. To support this journey, we are seeking an experienced and customer-focused Aftersales Manager to lead our retail aftersales function and ensure customers receive exceptional support throughout the lifetime of their vehicle.
Key Responsibilities:
* Lead the aftersales function within the retail structure, including service, repair, parts, warranty, and customer support operations for AION Auto UK.
* Deliver an exceptional customer experience by ensuring high standards of service quality, timely communication, and efficient resolution of customer issues.
* Develop, implement, and maintain aftersales processes aligned with AION brand standards and Joint Venture operational frameworks.
* Oversee workshop operations, ensuring high levels of productivity, quality control, and technician competency.
* Manage parts operations, including forecasting, stock control, pricing, supplier coordination, and logistics.
* Ensure warranty processes are adhered to, including compliance with OEM guidelines and accurate claim submissions.
* Track and report aftersales KPIs, utilising insights to optimise performance, efficiency, and customer satisfaction.
* Work closely with the Retail Operations, Technical, and Customer Experience teams to create a seamless ownership journey.
* Support the launch of new models by preparing aftersales infrastructure, tooling, training, and processes.
* Ensure all operations comply with UK regulatory standards, health and safety requirements, and AION/Jameel Motors policies.
Key Requirements:
* Proven experience as an Aftersales Manager or Senior Aftersales Leader within an automotive retail environment.
* Strong knowledge of workshop operations, customer service, parts management, and warranty administration.
* Experience within the EV sector or new-energy vehicle brands is highly desirable.
* Demonstrated ability to build new processes and structures, ideally within a growing or newly established retail operation.
* Commercial awareness with a strong understanding of aftersales profitability, budgeting, and KPI optimisation.
* Proficient in dealership management systems, CRM platforms, and modern aftersales reporting tools.
* Strong organisational skills with the ability to balance strategic oversight and hands-on operational management.
What We Offer
* Join the launch of a major new automotive brand in the UK
* Help shape the future of sustainable mobility in the UK
* Competitive compensation package, including life assurance and health cover
* Hybrid working model
* Health and wellbeing support through our partnership with the automotive charity BEN.
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