Job Overview
An exciting opportunity has become available to join our high performing Client Services team as an Account Manager, being the primary point of contact for our new and existing customers here at Paragon.
Reporting into the Senior Account Manager, the purpose of this role will be to provide excellent customer service, account development, project management, communication and coordination. Managing customer enquiries and projects from initial request through to completion and ensuring expectations are met and exceeded.
Hours: Monday to Friday 9:00am - 5:30pm
Hybrid: 3 days in office, 2 days working from home per week
Key Responsibilities
* Supporting the sales team, grow and develop clients and assisting in scheduled account reviews
* Ensure excellent customer service is delivered at all times and own the day to day customer relationship
* Be the primary point of contact for the customer and work alongside the Account Director and other key stakeholders where required
* Contribute to and attend customer review meetings
* Lead and/or assist customer projects working with all relevant internal and external teams
* Have an understanding of the wider group offering to identify opportunities to cross sell new services and products
* Work to your own initiative, applying your knowledge and understanding of the customers ways of working
* Prioritise workload ensuring all requests are dealt with and completed on time whilst monitoring ongoing projects
* Understand and manage customer enquiries for online ordering platforms
* Attend face to face meetings as and when required
* Record, investigate and resolve complaints independently whilst knowing when escalation to management is required
Skills and Attributes we are looking for
* Commercially aware individual with the ability to create and sustain valuable relationships
* Someone who is able to work independently and as part of a team, ensuring individual and team objectives and targets are achieved
* Excellent customer service and communication skills
* Proactive and organised with a keen eye for detail
* Proven experience within an Account Manager, Customer focused or Client facing environment
* Can work across multiple IT systems and programmes simultaneously
* Can work under pressure without dropping service levels
* Maintain high levels of professionalism at all times
* Contribute to ideas for improvement and be accepting of change
Benefits include
* Employee Benefits Platform
* Career Development Opportunties
* Overtime available
* Free onsite parking
* Reimbursements
* Bupa Cash Plan
* Cycle to work Scheme
* Financial Health Check
* Wellbeing, Legal, Personal finance support
* Employee Assistance Programme
Please note that due to the high volume of responses we receive, only successful applicants will be contacted.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status