Overview
Join to apply for the Night Porter role at Hand Picked Hotels.
Hand Picked Hotels is a collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel offers a location ranging from Scotland to the Channel Islands with views from countryside to expansive beaches and lush woodlands. The team at each hotel helps ensure every guest has a magical experience and is encouraged to return time and time again.
Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. While each hotel is individual, the company values of family, individuality, community and care guide every guest and employee experience.
We are currently recruiting for a Night Porter at Buxted Park Hotel, part of Hand Picked Hotels. Set in the heart of 312 lush acres, Buxted Park is a glorious country hotel in Uckfield where Georgian styling meets modern comfort. The Grade II listed Palladian mansion, set in the finest parkland, makes Buxted Park Hotel in East Sussex one of the region’s most renowned rural wedding venues, while the award-winning 2 AA Rosette restaurant in Uckfield boasts an exquisite menu.
Responsibilities
* The role of our Night Porters is to deliver an exceptional guest experience throughout the night, by putting the guest at the heart of everything you do from working on the reception, serving at the bar, cleaning our public areas, setting up conference rooms to preparing and delivering room service food orders.
* You will be responsible for maintaining a safe, healthy, secure workplace and hotel environment at night, following all work protocols and engaging with guests to ensure their experience is memorable.
* Build and maintain relationships within the team and ensure communication is clear, with a thorough handover between the shifts.
* Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
* To be considered for this role you will have knowledge and experience of working in a luxury four or five star hotel, currently working on night shifts.
* Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
* Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
* Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
* Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
* You will need to have a good working knowledge of computer operating systems, as you will be responsible for running the night audit and reporting. Knowledge of Opera PMS is desirable.
Our Benefits Include
* A competitive salary package of £15.32 per hour, plus a share of service charge.
* This is a Part-Time role working 4 nights out of 7 including weekends on a rota basis, 32 hours per week, which may vary depending on business needs.
* Staff live in accommodation is available at a weekly charge of £69.93, which includes meals and bills.
* Company pension scheme with a generous employer contribution.
* Life assurance scheme.
* Employee Assistance Program to support you with whatever life throws at you.
* Company Sickness Scheme Benefit.
* 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
* Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
* Discounted stays in our Hand Picked Hotels and on Food and drink.
* Annual loyalty awards (like afternoon teas and overnight stays)
* Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
* Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
Equal Opportunities
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Details
* Seniority level: Entry level
* Employment type: Part-Time
* Job function: Other
* Industries: Software Development
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