Summary
Immediate start for an enthusiastic apprentice to join the team at Hathershaw Opticians soon to be moving into new amazing purpose-built premises close by. We are looking to invest in an apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9.00am - 5.00pm
37 hours 30 minutes a week
Start date
Monday 3 November 2025
Duration
1 year 4 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Supporting the day-to-day operations of the clinic and contributing to a smooth patient journey
* Accurately inputting and updating patient details in our records system
* Assisting with general customer service enquiries – both face-to-face and over the phone
* Supporting colleagues in the clinic and reception area as needed
* Learning to use optical equipment under supervision and after training
* Maintaining a clean, tidy, and welcoming environment throughout the clinic and reception area
* Managing stock levels – including ordering, receiving deliveries, and restocking shelves
* Assisting with regular stock checks, expiry date monitoring, and inventory management
* Ensuring the cleanliness of all clinic areas in line with our cleaning schedule
* Building and maintaining strong working relationships with patients and other healthcare providers
* After training, using optical practice software for booking appointments, managing records, and processing orders
* Learning the basics of frame and lens selection to support the dispensing optician
* Booking and managing repeat appointments and recall reminders
* Maintaining a professional, friendly, and respectful manner with patients and colleagues at all times
* Adapting to the evolving needs of the clinic and being open to learning new skills and responsibilities
Where you'll work
250 ASHTON ROAD
OLDHAM
OL8 1QN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BURY COLLEGE
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
* Customer Service Practitioner Level 2 Standard
* This qualification requires college attendance once per month
* Additional college attendance may be required for functional skills
Requirements
Essential qualifications
GCSE in:
English (grade C/4 or above or equivalent)
Desirable qualifications
GCSE in:
Maths (grade C/4 or above or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Logical
* Team working
* Initiative
* Non judgemental
* Multilingual - not essential
Other requirements
Multilingual (Urdu, Punjabi) - not essential