Great hospitality starts with a great first impression — and that’s where you come in! We’re looking for a friendly, professional Reservations Agent to join our growing team here at Public house group.
* Salary - £30,000 per annum + Share of service charge (Circa £10,000 per annum)
What's in it for you as a Reservations agent:
* 50% off food and drink in our pubs for a table of up to 4 people
* Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar.
* Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars and restaurants + More.
* 24/7 Health and wellbeing support, Access support lines anytime for your mental, physical and financial health.
* Celebrate your 1-year work anniversary with an overnight stay in the Cotswolds for 2.
* Access to Wage stream, A financial wellbeing platform, helping you manage, save and access up to 50% of your earnings in advance of payday.
* Earn more with our employee referral scheme.
* Delicious staff meals on shift.
* Career progression opportunities, on going training to develop yourself personally and professionally.
What you'll be doing in Reservations:
* Handle incoming reservations via phone, email, and booking platforms efficiently and professionally.
* Provide detailed knowledge of our venues, menus, and events to assist guests in making informed booking decisions.
* Manage group bookings, private dining, and event space enquiries, coordinating with on-site teams.
* Maintain accurate booking records and support reporting tasks as needed.
* Upsell experiences and promotions where appropriate to maximise revenue and enhance guest experience.
* Work collaboratively with venue managers and marketing to ensure smooth service delivery and communication.
About you, our new Reservations agent:
* Previous experience in a reservations, customer service, or hospitality role (pubs/hospitality group experience a plus).
* Strong communication skills and a naturally friendly, helpful manner.
* Organised and detail-oriented, with the ability to manage multiple bookings at once.
* Tech-savvy – comfortable using booking/reservation systems (such as SevenRooms, tripleseat, or similar).
* A proactive, can-do attitude and a love for delivering great guest experiences.
* Flexibility to work evenings and weekends
Role requires working weekends and evenings on rotation- shift patterns are 9am - 6pm and 12pm - 9pm
Sound like your kind of role? We’d love to hear from you, apply now and we'll take it from there.
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