Client Services Advisor
Chesham - Permanent full time 9am - 5pm Monday to Friday
Circa £28k pa plus bonus and progression
The International Group is recruiting for a Sales Administrator/ Client Services Advisor at thier Chesham offices in Buckinghamshire to work with cleints on order processing, stock, inventory enquiries etc. They are a leading international provider of building materials and infrastructure solutions. They improve the quality of life and shape the future of the construction indsutry
This role is crucial in ensuring exceptional service delivery to their valued business-to-business (B2B) client base.
Responsibilities:
* Act as the primary point of contact for client inquiries, addressing concerns and providing prompt resolutions.
* Manage and maintain accurate client records, ensuring data integrity across multiple systems.
* Collaborate closely with internal teams to ensure seamless communication and efficient workflow processes.
* Proactively identify areas for improvement and suggest solutions to enhance client satisfaction.
* Handle client escalations with professionalism and a customer-centric approach.
Client Services Advisor Requirements:
* Experience in a B2B client-facing customer service role would be ideal.
* Excellent communication skills, both written and verbal, with the ability to articulate complex information clearly.
* Strong problem-solving abilities and a solutions-oriented mindset.
* Proficiency in Microsoft Office suite and familiarity with CRM systems.
* Meticulous attention to detail and organizational skills.
* A team player with a positive, client-focused attitude.
Our client offers a competitive salary package within the range of £25,000 - £28,000 per annum, commensurate with experience. Additionally, they provide a comprehensive benefits package, including opportunities for professional growth and development.
If you possess the required qualifications and are passionate about delivering exceptional customer service, please submit your application. Please note that due to the confidential nature of this role, no company name or further details can be disclosed at this stage