IT System Administrator
Hybrid - 3 days per week in Sale, Manchester office
Salary up to £29,000
Are you ready to play a pivotal role in delivering and improving IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services.
Key Responsibilities
* Deliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support.
* Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours.
* Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies.
* Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software.
* Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately.
* Keep the asset management database accurate and up to date.
* Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction.
* Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements.
* Log and update service desk calls promptly, ensuring regular, clear communication with users.
* Provide meeting room technology support and education for end users.
* Ensure adherence to IT service controls, regulatory standards, and organisational policies.
* Collaborate with all IT teams to ensure the successful implementation and documentation of new or updated services.
* Undertake ad hoc projects and departmental duties as required.
Essential Skills and Experience
* Excellent customer service skills and a drive to satisfy IT service users.
* Ability to translate complex technical topics into clear, accessible language.
* Strong decision-making skills, with a focus on developing timely and effective solutions.
* Meticulous attention to detail and a continuous improvement mindset.
* Analytical skills for diagnosing, testing, and implementing solutions in line with best practice.
* Ability to prioritise workload and manage multiple demands in a fast-paced, team-oriented environment.
Technical Proficiency
* Detailed knowledge of Microsoft Active Directory and Entra.
* Experience in group policy implementation and administration.
* Proven track record with IT systems, infrastructure, and emerging technologies.
* Network management (including TCP/IP, DNS), server/hardware maintenance, and workstation deployment.
* Familiarity with automated deployment tools and IT service management frameworks.
Your Approach
We’re looking for someone who:
* Puts customers at the centre of every decision.
* Collaborates willingly and takes ownership for results.
* Learns from mistakes and celebrates success.
* Shares relevant feedback and supports team growth.
* Understands and manages operational and regulatory risk, following all company policies and procedures.
* Maintains vigilance regarding information security and promotes a culture of excellence in all IT services delivered.
If you’re driven to provide exceptional IT support, thrive in a collaborative environment, and want to play a crucial role in elevating IT services in our organisation, we’d love to hear from you. Apply today