Customer Success Manager (French Speaking)
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At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyos brings to our workplace everyday. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their destiny.
Klaviyo, a rapidly expanding NYSE-listed enterprise technology company, is revolutionising the way businesses connect with their customers through advanced marketing automation solutions. Our cutting-edge platform empowers companies to create personalized, data‑driven campaigns that drive exceptional results. As a leader in the industry, Klaviyo is committed to innovation, customer success and fostering a collaborative work environment.
Named as one of the UK’s "Great Places To Work" for the third year running, we are looking for individuals who want to join our dedicated team and help us grow our already impressive customer base in EMEA even further.
We’re seeking passionate Customer Success Professionals (CSMs) for our brand‑new, state‑of‑the‑art London office who thrive in a hybrid working environment (3 days in the office). Our mission is to exceed customer expectations and drive their growth. We’re looking for CSMs who are dedicated to delivering the best experience to our EMEA customers.
What You Will Do
* Transform workflows by putting AI at the centre, building smarter systems and ways of working from the ground up.
* Be passionate about customer success and establish yourself as the trusted advisor for Klaviyo’s fastest‑growing segment, our Small and Medium Businesses.
* Drive positive Net Revenue Retention by mitigating churn risk and identifying opportunities for customer expansion and upgrades.
* Devise customised success plans based on customers' goals and challenges, holding customers accountable for driving action.
* Compose strategies to increase email, SMS and digital channel revenue for all customers through the Klaviyo platform while driving growth and expansion.
* Proactively review customer performance, address any open issues and ensure consistent messaging and appropriate escalation.
* Keep customers up to date on product releases and new features.
* Share feedback with Product/Engineering to enhance customer engagement.
* Contribute to a positive team environment of collaboration, customer empathy, equality and inclusion.
Who You Are
* 2+ years of customer success or account management with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
* An experienced marketer with a background in campaign management, CRM, digital marketing, data or analytics.
* You’ve already experimented with AI in work or personal projects and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
* Familiarity with Marketing Automation technologies.
* A proven track record of advising customers or executing marketing strategies.
* Customer success or account management experience with a history of building and nurturing relationships with multiple stakeholders.
* Experience explaining how to achieve key goals using software with end users.
* A track record of creative problem‑solving for customers and end users.
* Comfortable discussing and supporting commercial conversations.
* Thrives in a collaborative environment.
* Excellent organisational and project management skills.
* Excellent communication skills via phone, video conference and email.
* Curious and eager to learn.
* Adaptable to change and comfortable working in a fast‑paced environment.
* Experience with G‑Suite, Gainsight, Salesforce or similar tools.
* Fluent in French.
Compensation & Benefits
Base Pay Range: £56,000—£84,000 GBP. In addition to base salary our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign‑on payments and a comprehensive range of health, welfare and wellbeing benefits based on eligibility.
By clicking "Submit Application" you consent to Klaviyo processing your personal data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your personal data, please do not submit an application.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non‑discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, colour, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non‑company email addresses ( @klaviyo.com), instant messaging platforms or unsolicited calls.
You can find our Job Applicant Privacy Notice here and here (FR).
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