Overview
Customer Team Leader – Location: Anchor Road, Coleford, BA3 5PB • Pay: £14.48 per hour • Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) including at least 1 weekend shift, to be discussed at interview
30% colleague member discount in store
You will join us to lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve working in our post office or bakery or supporting online services and our home delivery drivers. You will play a key role in making life easier for our customers.
You must be aged 18+ to authorise age-related sales.
Responsibilities
* Own the day-to-day running of the store by leading the team on your shift
* Motivate, coach, and support your team to deliver great service and efficient operations
* Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
* Support store performance through merchandising, stock accuracy, and HR processes
* Champion Co-op through community engagement and membership growth
What you’ll bring
We are committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you need to bring;
* Passion for people and leadership
* The ability to work flexibly and lead by example
* Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we are owned by our members. When you join us, you\'re not just taking a job, you\'re joining a movement. We prioritise people and communities and offer opportunities to thrive, with:
* Full training and career development resources
* 30% discount on Co-op products in store
* Flexible access to your pay as you earn it
* Up to 10% pension contributions
* 36 days of holiday (pro-rata, including bank holidays)
* 24/7 access to GP appointments, and colleague support programme
* Cycle to work scheme
* Market-leading policies to help you through life's big moments
A place you\'ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
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