Contract Type:
Brick and Mortar
Location:
Mandeville - //MANCHESTER PARISH
Date Published:
Job ID:
REF35896W
Company Description:
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Job Description:
We are seeking a highly skilled and motivated Quality & Assurance Manager to join our team. In this dual role, you will be responsible for developing and implementing effective training programs while ensuring high-quality standards across the organization.
* Design, develop, and implement comprehensive training programs to enhance employee skills and performance
* Conduct training needs assessments and create tailored learning solutions for various departments
* Manage and maintain the organization's quality management system, ensuring compliance with industry standards
* Lead quality assurance initiatives and continuous improvement projects
* Develop and track key performance indicators (KPIs) for both training effectiveness and quality metrics
* Conduct regular quality audits and implement corrective actions as needed
* Collaborate with department heads to identify training needs and quality improvement opportunities
* Mentor and guide team members in both training and quality management practices
* Stay updated on industry trends and best practices in training methodologies and quality management
* Prepare and present reports on training outcomes and quality performance to senior management
Qualifications:
* Bachelor's degree in Business Administration, Management Studies, or a related field
* Minimum 5-7 years of experience in training and quality management roles
* Proven track record in developing and implementing successful training programs
* Strong knowledge of quality management systems and process improvement methodologies
* Excellent project management skills with the ability to manage multiple initiatives simultaneously
* Advanced analytical and problem-solving skills
* Outstanding communication and presentation abilities
* Strong leadership skills with experience in team management
* Proficiency in learning management systems and quality management tools
* Certifications in Training Management and Quality Management (e.g., Certified Training and Development Professional, Six Sigma Black Belt) preferred
* In-depth knowledge of industry standards and best practices in training and quality management
* Ability to adapt to changing priorities and work effectively in a fast-paced environment
* Excellent interpersonal skills with the ability to build relationships across all levels of the organization
Additional Information:
All your information will be kept confidential according to EEO guidelines.
As your prospective employer, we need to process your Personal Data as needed to evaluate your qualification for the position you are applying for with Sutherland. During the recruitment process, your Personal Data may be transferred outside of Jamaica and disclosed to third parties in the normal course of the recruitment and/or employment process or as needed to comply with applicable laws. This may include transferring information to our affiliated Companies for purposes connected to your employment with the company or to the management of Sutherland's business.