A specialist IT services provider seeks an experienced IT Service Delivery Manager to lead its service management team in delivering high-quality IT support services. The role includes overseeing daily operations, ensuring SLAs are met, leading improvements in service delivery based on data analysis, and managing customer relationships. Applicants should have at least three years of experience in Service Delivery, strong leadership skills, and familiarity with ITIL methodologies. The position offers a competitive salary, hybrid working, and a range of attractive perks.
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