About The Role
Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Energy, we’re enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. This role will be within our Metering team; you’ll join the leading provider of metering services in the UK energy retail sector, providing efficient and flexible services for gas, electricity and water meters. Our meter readers install, maintain and manage meters to ensure customers are billed correctly and energy usage patterns are monitored.
What will you be doing?
* You’ll investigate, detect, and prevent gas and electricity theft in residential and commercial properties.
* You’ll ensure installations are safe and will work with the supplier to agree what further action is to be taken. You’ll collect evidence and provide information to the client to decide next steps.
* You’ll be involved in debt recovery work; this may include carrying out metering tasks such as installing a SMART meter or de-energising/disconnecting the supply.
* You’ll demonstrate professionalism and integrity in customer service, remaining calm and professional in challenging situations.
* Career progression: previous experience as a Revenue Protection Officer or in conflict management would be useful but not essential; a positive, proactive, and solution-oriented mindset is key. If joining on a non-technical or single fuel basis, you’ll be upskilled to become a qualified dual fuel engineer with full training on revenue protection and conflict management.
What you’ll bring
* Valid UK driving licence; full UK licence with fewer than 6 points.
* Strong customer service background with the ability to remain calm and professional in challenging situations.
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include:
* Salary:
o Single fuel – £36,431 per annum for full-time roles
o Single fuel (3 phase/CT) – £37,515 per annum for full-time roles
o Non-technical and single fuel bases will upskill to dual fuel; initial training period salaries apply, with a full qualification salary increase to £42,285 as outlined below.
* Dual Fuel – £42,285 plus £2k attendance and safety bonus per annum for full-time roles (inside the M25)
* Dual Fuel (3 phase/CT) – £43,370 plus £2k attendance and safety bonus per annum for full-time roles
* Matched or contributory pension scheme
* Online GP service, 24/7
* Employee assistance programme
* Rewards portal with discounts
* Life assurance
* Cycle to work, salary finance and give as you earn schemes
* Enhanced parental leave options
* Reward and recognition scheme
* Company van/vehicle and fuel card for business use
* Discretionary bonus scheme
* 22 days annual leave plus bank holidays
* Recommend a friend incentive
* Standby / Overtime / Call out
About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who share a passion to help create an environment where everyone belongs.
Our values guide our culture and how we work with one another:
* We’re responsible and go further for our people, clients, communities and the planet
* We’re open and seek new and better ways of exceeding expectations
* We’re together and as one team; the whole is greater than the sum of the parts
* We’re ambitious and embrace opportunity to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. Some roles require third-party background checks or drug and alcohol testing as part of induction and onboarding.
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About The Company
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