Job Description
Overall Purpose of the Role
To support the efficient and effective operation of the Road Freight department by managing and coordinating all aspects of GB/EU road freight services including import, export, cross-trade, domestic, and courier shipments. This role plays a key part in maintaining high levels of customer service and ensuring all transport requirements are completed accurately and on time.
Key Responsibilities
* Manage and oversee end-to-end process for all GB/EU road bookings (import, export, cross-trade, domestic, and courier shipments)
* Deliver a high level of customer service, ensuring all client-specific requirements are met and exceeded
* Maintain daily communication with hauliers, foreign partners, and suppliers
* Liaise with internal departments including Sales
* Create and process transport documents including collection and delivery notes
* Arrange insurance cover and prepare packing lists when requested
* Provide quotations to clients based on service type and costings
* Generate accurate invoices and handle associated documentation
* Assist in resolving queries, managing claims, and handling general customer enquiries
* Input data accurately and upload PODs (Proof of Delivery) into systems
* Ensure timely collection of all necessary documentation for customs clearance and cross-channel shipments
Experience & Knowledge Advantage:
* Experience using Boxtop (or similar freight management systems)
* Familiarity with ADR/HAZ goods procedures
* Understanding of customs documentation such as T1s, EUR1s, Certificates of Origin, and Carnets
* General knowledge of various transport modes (road, air, sea, courier)Monday to Friday 8.00-16.30pm