North Tyneside Council is committed to delivering outstanding services for our residents, communities and businesses. We are passionate about creating a borough that is a great place to live, work and visit, where people are happy, healthy and able to thrive. This is an exciting moment for North Tyneside Council. With the launch of our new five‑year Council Plan, we are embarking on a bold and ambitious programme of transformation. We are now seeking a visionary, values‑driven Director of Customer, Digital and Corporate Strategy to help shape the next chapter of our organisation. If you are a strategic thinker who can inspire teams, champion innovation and drive meaningful change, we would love to hear from you. The role As a key member of our Senior Leadership Team (SLT), you will provide clear, visible and forward‑thinking leadership across Customer Experience, Digital, Data, Technology, Communications, Communities and Inclusion, and the Elected Mayor and Cabinet Office. You will: Lead the North Tyneside Plan for Change, ensuring our transformation programme delivers sustainable, value‑for‑money services that embrace innovation. Drive excellence in customer experience, acting as the SLT lead for complaints and ensuring services are designed around the needs and voices of our residents. Provide strategic leadership for digital, data and technology, ensuring our organisation is modern, efficient and insight driven. Oversee communications, marketing, communities and inclusion, creating a consistent, professional and customer‑focused service ethos. Support the Elected Mayor, Cabinet and Members, ensuring high‑quality strategic advice, political sensitivity and strong partnership working. Lead on national policy, local government reform and the Council Plan, ensuring North Tyneside is well positioned to respond to emerging opportunities and challenges. Represent the Council locally, regionally and nationally, including through the North East Combined Authority. Provide robust performance, risk and budget management, ensuring services deliver agreed outcomes, meet statutory obligations and provide excellent value for money. Champion equality, diversity and inclusion, building a positive organisational culture that reflects our values and the communities we serve. Lead emergency planning and resilience arrangements for Customer, Digital and Corporate Strategy, including participation in the Duty Gold rota. This is a rare opportunity to shape an organisation that is evolving, ambitious and committed to continuous improvement. Who we’re looking for You will bring: Experience and/or qualifications appropriate to a senior leadership role in a large, complex organisation. A strong track record of leading transformation, service improvement and organisational change. Deep understanding of the strategic issues facing local government, including digital innovation, customer experience and corporate strategy. Experience of working in a political environment, with the ability to build trusted relationships with elected members, partners and stakeholders. Evidence of successful budget management, performance management and risk management. The ability to inspire, motivate and empower teams, creating a culture of high performance and continuous improvement. Strong communication, influencing and partnership‑building skills. Commitment to our values: We Listen | We Care | We Are Ambitious | We Are Good Value for Money. Why North Tyneside? North Tyneside is a vibrant, diverse and welcoming borough of over 200,000 residents. From our award‑winning coastline to our thriving communities and rich heritage, it is a fantastic place to live and work. We are part of the North East Combined Authority (NECA) and led by a directly elected Mayor. Our People First strategy sets out our commitment to making North Tyneside Council an exceptional place to work – where colleagues feel valued, supported and able to flourish. We are proud to champion equality, diversity and inclusion, and we welcome leaders who share our ambition to create a fairer, greener and more prosperous borough. Want to know more? We understand that applying for a senior role is a big decision. If you would like an informal conversation about the role, please contact sarah.walker@northtyneside.gov.uk and we will arrange this for you. If you haven’t already, please take a look at the candidate information pack attached to the advert. If you are excited by the opportunity to make a real difference and help shape the future of North Tyneside, we would be delighted to hear from you. Key dates Advert closes Wednesday 6 th May 2026 The Appointments and Disciplinary committee will shortlist candidate’s week commencing 18 th May 2026 Shortlisted candidates will be contacted by an external agency to commence psychometric leadership profiling The Appointments and Disciplinary panel and Stakeholder Engagement exercise will take place early June. Attachment Size Document Job Description Director of Customer, Digital & Corporate Strategy.odt (ODT, 202.13KB) 202.13 KB Document Director of Customer Digital Corporate Strategy Advert.pdf (PDF, 3.96MB)