Flexsource NI are currently recruiting for a Customer Service Officer, working 37.5 hours per week, on a temporary basis until the end of August. With a salary of £15.31 per hour.
Responsibilities:
·Delivering first class customer service, ensuring the written, operational and billing customer contracts & complaints are investigated, case managed and full resolved and responded to
·The investigation, end to end case management, and preparation of both verbal and written responses to: written complaints, mail addressed to CEO/Directors, mail from elected representatives, contact or complaints from The Consumer Council
·Response to all other written contacts with the exception of regular billing enquiries
·Plan effectively, coordinated, prioritize and schedule caseloads on a daily and weekly basis
·Use internal systems to review customer contact history and billing standing data
·Make changes to standing data, and bill correction
Requirements:
·A minimum of 5 GCSE’s grade C or above to include English and Maths
·A minimum 2 years experience in a Customer Service/Contact Centre Role where both verbal and written response to customers is the primary output
·Experience of communicating effectively across a diverse range of stakeholders, using various communication methods
·Experience working to targets / deadlines in a regulated customer service environment
·Proficient in MS Office packages
Apply today, or for more information, contact Ciaran on