A local government authority in Ipswich is seeking a Head of Customer Experience to lead and innovate customer services. In this role, you will enhance digital transformation, manage feedback processes, and address cost-of-living challenges for residents. The ideal candidate will possess strong leadership in multi-channel environments, proven success in customer service transformation, and excellent communication skills. This position offers a competitive salary and the opportunity to make a meaningful difference in community engagement. #J-18808-Ljbffr