The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role, you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitate technical discussions, and ensure alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework, you will demonstrate technical credibility across diverse stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact. With strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you’ll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role, you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, exceeding customer expectations.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings that help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, covering a variety of solutions, technologies, and industries.
Key job responsibilities
* Leading and managing complex cloud migration and implementation projects
* Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning
* Bridging business requirements with technical solutions, facilitating engineering discussions, and ensuring alignment with customer business outcomes
* Distilling customer needs into clear technical requirements and mapping them to business outcomes
* Decomposing complex technical problems into actionable, deliverable solutions
* Contributing to technical documentation and defining documentation standards
About the team
A day in the life
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers including the public sector. The AWS Global Support team interacts with leading companies and believes world-class support is critical to customer success. AWS Support partners with a global list of customers building mission-critical applications on top of AWS services.
About the team
Diverse Experiences:
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate — that’s why customers from startups to Global 500 companies trust our suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to embrace our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and career-advancing resources here to help you develop into a well-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported at work and at home, there’s nothing we can’t achieve.
• 5+ years of hands-on Project Management experience managing and delivering enterprise IT projects, with external customers or equivalent experience
• Demonstrated ability to successfully manage multiple and concurrent projects/customers
• Led teams and engagements utilizing agile approaches, principles, and Scrum framework
• Understanding of cloud services' value proposition and experience with Agile and Project Management (APM) tools (Jira, RallyDev, VersionOne, Taiga, etc.) and a Bachelor's Degree or equivalent experience
• At least one active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
• Managed technical projects with 4+ people and over $500,000 budget
• Managed IT engagements for large enterprise customers in Nordic regions
• Experience with Agile/Iterative methodologies and deep knowledge of Agile and scaled program management best practices
Amazon is an equal opportunities employer. We believe that a diverse workforce is central to our success. We make recruiting decisions based on experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and data security is a priority. Please see our Privacy Notice for details. If you need workplace accommodations during the application or onboarding process, visit our accommodations page.
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