Company Description
Piersland House, a family owned 4 silver star rosetted hotel has been providing renowned warm hospitality and delivering excellent customer service for over 40 years. Situated in the former home of the Johnnie Walker Scotch Whisky family, this architectural masterpiece offers an exceptional guest experience in Troon, Ayrshire. Guests are welcomed by a timeless ambience of quiet sophistication, elegance, and charm. The hotel is known for its exceptional food and beverage offerings, appealing to discerning local diners and residents. Piersland House features a range of uniquely styled accommodations, including hotel rooms, lodges, and mews.
Role Description
This is a full-time on-site role for a hands on Deputy General Manager located in Troon. The Deputy General Manager will be responsible for overseeing daily operations, ensuring excellent customer service, managing staff, and maintaining high standards of hospitality. Responsibilities include optimizing operational efficiency, handling guest inquiries and complaints, and supporting the general manager in all aspects of hotel management.
Qualifications
* Fun and outgoing
* Experience in hospitality management and guest services
* Strong leadership and staff management skills
* Exceptional customer service and communication skills
* Strong F&B background
* Experience in wedding and function sales and the running of them
* Qualification in Hospitality Management, Business Administration, or related field is preferred