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Operational Support Specialist - London, Longford
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Client:
GSF Car Parts
Location:
Longford, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
24e0b1581a58
Job Views:
12
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
About The Role
As the Operational Support Specialist for London, you will be responsible for delivering process training to frontline Branch staff, supporting the Branch Network in reaching targets related to compliance and shrinkage, and resolving key operational issues.
Main Duties Include:
* Provide training on operational processes to new starters during initial induction and to existing staff as needed, based on PARC scoring or branch audit results.
* Maintain operational training plans for covered branches.
* Offer basic training and support on cash banking processes.
* Complete operational audits.
* Support PARC scoring by providing data.
* Drive branches to ensure process completion for smooth month-end closing.
* Support branch stocktake management programs.
* Develop key team members to follow defined RTS and warranty processes, reducing potential write-offs.
* Ensure inventory processes are accurate to maintain stock integrity.
* Support branches in crisis situations, such as stocktake issues or volume build-up.
* Assist Operations Managers and audit teams in stock variance investigations.
* Provide frontline support on small branch projects and local initiatives.
* Support other projects as directed by the Operations Manager.
* Be the subject matter expert on specific topics, delivering structured training physically or via Teams.
Working Hours: 0.5 hours per week, Monday to Friday
About You
What you'll need to succeed:
* Operational experience, ideally in a multi-site organization
* Good organizational skills
* Enthusiastic, motivating, and a good leader
* Excellent communication skills at all levels
* Ability to work independently
* IT literate, proficient in Excel
* Valid driving license with flexibility to travel (overnight stays may be required)
What we'll offer:
* Up to days of annual leave, including bank holidays
* Online employee discount scheme with discounts on cinemas, theme parks, retailers, and more
* Healthcare cash plan
* Company pension
* Group life assurance
* Internal development programs
* Career progression opportunities
About Us
GSF Car Parts is a leading UK automotive parts distributor, supplying thousands of independent garages across the UK and Ireland with parts, tools, and equipment. With over branches and a turnover exceeding £ million, we operate under a unified brand since November 1, supported by centralized departments in procurement, supply chain, marketing, and national accounts. Our integrated IT systems include the industry-leading catalogue system, Allicat, and access to our national garage program, Servicesure.
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