Join to apply for the Concierge - London, SE1 role at Encore
Join Our Team as a Concierge in Neo Bankside!
Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people\'s day-to-day lives? We\'re looking for a proactive Concierge to join our dynamic team in the heart of London. If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.
* Location: SE1
* Annual Salary: £30,900
* Hours/Working Pattern: Mon, Tue, Wed, Fri & Sat - 11am until 8pm; shift pattern will change to 4 on 4 off starting from Nov/Dec
What You\'ll Be Doing
* Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.
* Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalate concerns as needed.
* Security: Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain building safety.
* Parcel Management: Handle and record deliveries for residents, ensuring smooth communication and pickup.
* Maintain Presentation: Keep the concierge area and lobby looking presentable.
* Safety Checks: Look out for H&S hazards on site, assist with fire alarm, emergency lighting, and smoke vent testing.
* Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.
What You\'ll Bring
* Experience as a concierge is a plus, but a strong customer service or security background is equally valued.
* Excellent communication skills – both written and verbal.
* Health & safety qualifications are advantageous but not essential.
* A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.
Perks of Joining Us
* 24 Days Annual leave (Inclusive of Bank holidays)
* Cycle to Work Scheme
* MediCash
* SmartHealth – Online health services for you and your immediate family
* Eye Care Vouchers to support your well-being
* Perkbox Rewards to enjoy exclusive offers
* Company Social Events
* Pension Plan
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Referrals increase your chances of interviewing at Encore by 2x
#J-18808-Ljbffr