Overview
Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are recruiting for a Membership Manager. Based in Alton, you will lead a busy team and take an active role in growing membership at their site.
Responsibilities
* Provide line manager support to the Membership Advisors to maximise opportunities and achieve KPIs and targets.
* Line management and regular performance monitoring in line with spirit values.
* Lead the team with the philosophy that "everyone's a member" and develop conversion from users to members.
* Develop a high level of customer service and ensure excellence at all times.
* Empower the team to become subject matter experts with a supreme level of product knowledge on all facility aspects and customer needs.
* Ensure administration and systems are up to date and compliant.
Qualifications
* Experience in membership management, sales management, or consultancy.
* Excellent communication skills to liaise with external and internal customers and staff.
* Proven ability to motivate and develop a sales team to achieve success.
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