Overview
Join our team at M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We are looking for passionate and fashion-forward individuals who are excited to dress the nation. The role involves delivering a great shopping experience and acting as the voice of our customers to help us continually improve.
Work Pattern: Week 1 – Monday, Tuesday, Wednesday 12:00-21:00; Friday 12:00-21:00; Saturday 10:00-16:00. Week 2 – Sunday 10:00-19:00; Tuesday 12:00-21:00; Wednesday 12:00-21:00; Thursday 12:00-21:00; Friday 10:00-16:00.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points.
* Keep the store clean and tidy, ensuring shelves are stocked with product.
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities.
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service.
* Build expert product knowledge to sell and recommend our products and services.
* Receive training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
* High levels of customer service.
* Attention to detail; committed to delivering excellent work.
* Open to feedback and able to act on it.
* Ability to plan and manage own workload efficiently.
* Strong communication skills.
* Adaptable to changing situations.
* Builds positive relationships by being a good listener.
* Good level of digital capability.
Everyone's Welcome
M&S is committed to leading the retail industry toward a greener, faster, more inspiring digital era. We are an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We support an active Inclusion, Diversity and Equal Opportunities Policy, starting with recruitment and selection, and we are happy to discuss flexible working. If you require reasonable adjustments to any part of the recruitment process, share your requirements with us when applying. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.
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