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Technical services manager - bbc

Surbiton
Permanent
EMCOR UK
Technical services manager
Posted: 23 March
Offer description

Role overview

Location: London - W1A1AA

Salary: £65,000 per annum

Working Hours: 08:00-17:00, Monday – Friday

Benefits: Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more. (Amend as necessary)

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Key Objectives of the Role:

Manage all aspects of Health and Safety in accordance with legislation and EMCOR standards

To develop and support the role of the Shift Supervisors and Engineering Delivery Team to ensure robust, safe and compliant service delivery against the operational and commercial obligations of the contract with respects to operational area of responsibility

completion of all statutory maintenance activities and must anticipate and escalate potential non-compliances

Ensure accurate completion, management and delivery of the 52 week planned periodic inspections and maintenance programme; highlighting and reporting all statutory and mandatory tasks to deliver a safe and compliant estate

Engaging with key stakeholders:

To support, inform and implement a personal and technical development framework for the service delivery workforce.

To develop improvements to safe and compliant working practices.

To ensure all communications are cascaded to the service delivery team, using existing frameworks as appropriate, implement mechanisms for feedback, (including team talks, toolbox talks etc).

To develop and Implement an appropriate control framework over the service delivery team and Supply Chain Partners to continuously improve cost and quality management.

Ensure all engineers are compliant with the company processes and work with key Contract and EUK Senior Management Team and BBC Client stakeholders and the Helpdesk/ Scheduling teams to deliver efficient service

Improve the service delivered to ensure customer service is improve

Operational accountabilities:

Delivers elements within their Business Unit/Contract plan to achieve current year's performance

Inputs to planning activities with horizons of typically 1-2 years

Manages activities to support operational delivery and growth for their Contract and Professional Function.

Operates within agreed operational and/or management guidelines

Maintains effective internal and external client or user relationships within own area of responsibility

Delivers Health and Safety policy and standards

Implements Business Unit/Contract decisions and sets local priorities

Applies high level technical skills across a range of functional or business activities

Focuses on providing input to the annual business, financial and people plan for the specific

contract, project or specialism

Financial Accountabilities:

Within a Business Unit/Contract or a professional function:

Works within clear budgetary guidelines

Translates plans and requirements into realistic budgets and targets for sub-teams

Promotes innovative ways to add value and reduce costs within the team.

Contribute to budget planning

Facilitates, Enables or delivers Small Works and Projects in area of responsibility as required

About the role

1. Member of a Professional Body with Level 4 -6 Qualifications as a minimum.
2. Likely to have in excess of 5 years managerial and/or technical experience.
3. Track record of success in supporting a major business contract, Business Unit or region and/or providing support to a professional and/or technical function
4. Possesses in depth knowledge of one complex functional or business area
5. Live AE/AP appointment ideally in LV, HV,
6. Strong analytical skills including root cause analysis and process mapping
7. Excellent written and verbal communication skills
8. Strong MS Office skills – particularly MS Excel
9. Excellent initiative and work to tight deadlines
10. Working knowledge of H&S legislation
11. IOSH/NEBOSH certificate (or equivalent) or ambition to work towards qualification
12. Proven strong leadership skills and experience
13. Calm professional manner, but able to take firm and timely decisions
14. Results focused and strategic with good attention to detail Reliable, energetic and flexible
15. Previous asset management and technical compliance experience in Hard Services

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK benefits

16. Industry leading maternity & paternity policies
17. Refer a friend scheme – worth £500 per referral
18. GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
19. Extensive learning & development opportunities, including opportunities for progression
20. Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
21. Bike To Work Scheme
22. Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
23. Dental scheme
24. Access to health assessments
25. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

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