Homelessness Triage Officer (temp: Crawley, West Sussex)
A fantastic opportunity has emerged for a Triage Officer to join the homelessness department of one of Adecco's most improved public sector clients in a temporary, on‑going assignment within their housing options team. Working hybridly (4 days each week in our client's Crawley office in West Sussex), this is a full‑time (37 hours per week, Monday to Friday) role. The successful candidate will interview clients (virtually, over the telephone or in person) who present themselves as homeless.
Key Responsibilities
* Triage all new homeless approaches
* Make enquiries to establish the reason to believe a client is eligible and homeless
* Set new households up on the system
* Record accurate case notes
* Check Section 21 validity (training can be provided)
* Book appointments for homeless advisers
* Make referrals and signpost to other support services
* Give general basic information and advice about housing options
This role would suit a junior homelessness professional. It would be great if the successful candidate had some knowledge of the Homelessness Reduction Act but extensive experience, S184s, PHPs and prevention work is not required.
Only applicants who are willing to work hybridly (4 days each week) in our client's Crawley office, can start on short notice and are comfortable with the above criteria need apply for this role.
Location: Crawley, West Sussex
Posted: Jan 14th 2026 • Closes: Feb 14th 2026
Company: Adecco (client public sector)
Type: Temporary – Full Time
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