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Payroll & benefits operations director

Northampton
GXO Logistics, Inc.
Operations director
Posted: 19 February
Offer description

Pay, benefits and more:

We’re looking to offer a highly competitive salary and benefits package which will be discussed at telephone interview. In addition, we offer and 25 days annual leave (plus bank holidays). Your benefits package includes, a company sponsored pension scheme, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

Lead the end‑to‑end delivery of complex UK & Ireland payrolls for 60,000+ employees across all pay cycles, ensuring accuracy, timeliness, compliance, and exceptional service—including shift premiums, union agreements, TUPE onboarding, and cyclical activities such as P11Ds, P60s, and share plan administration
* Manage, develop, and inspire a high-performing payroll and benefits team (including payroll professionals and business partners), driving a culture of precision, accountability, employee engagement, and continuous improvement
* Own payroll operations and issue resolution across all GXO sites, partnering closely with People Services, T&A, HR, Finance, Comp & Benefits, IT, and site leadership to maintain data integrity, streamline processes, and deliver a high‑quality colleague experience
* Oversee payroll governance, reconciliation, sign‑off, and reporting, ensuring accurate GL and finance interfaces, maintaining GDPR‑compliant data handling, and providing sign‑off support for outsourced payrolls when required
* Drive operational change and continuous improvement, leading system upgrades, transitions, automation initiatives, and business continuity efforts in partnership with the Director of Payroll Technical, Governance & Compliance

What you need to succeed at GXO:

Extensive experience in senior payroll leadership, accountable for large‑scale, high‑volume, multi‑site and unionised payroll operations, including complex pay structures, TUPE transitions, and multi‑billion‑pound payrolls in fast‑changing environments
* Deep technical expertise in UK payroll legislation, end‑to‑end processing (including PSA, P11D, and share plan administration), international assignee payroll coordination, and strong hands‑on capability with SAP Payroll, Oracle, SuccessFactors EC, and GlobalView
* Proven ability to lead, develop, and empower high‑performing teams, including payroll specialists, benefits teams, and payroll business partners, fostering a culture of accuracy, service excellence, and continuous improvement
* Strong stakeholder and vendor management skills, able to influence HR, Finance, IT, and global functions, manage third‑party providers, define SLAs, track KPIs, and use data and insight to drive operational improvements and ensure compliance
* Highly organised, analytical, and resilient, skilled at navigating ambiguity, leading teams through change, maintaining rigorous governance and audit standards, and delivering pragmatic solutions with precision and accountability

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