Technical Services Manager
Salary: Up to £70,000 per annum
Type: Static role
We are seeking a highly skilled and motivated individual to join our team as a Technical Services Manager with a specialization in Facilities Management and IOSH. This challenging and rewarding role is based on a static site, where you will lead a dedicated team to ensure the seamless operation and maintenance of the static site in Crawley for Facilities Maintenance.
Key Responsibilities
* Ensure the service at point of delivery in all your business is exceeding the required standards and the customer receives the best quality service at all times of the day and that the contract meets the client objectives in relation to finance and operational KPIs.
* Understand the services that client offers, the end‑to‑end process of the client’s operating systems/procedures involved in delivering the services, and be able to speak about these services to your clients and business managers.
* Ensure the highest standards are achieved as required by the contract specification by walking the services provided on a regular basis.
* Effectively communicate with your team on a formal and structured basis to ensure information is cascaded, and support is given to enable implementation of new initiatives to meet the Go for Growth Strategy.
* Review that all opportunities to drive client revenue and labour productivity are being implemented in your business.
* Liaise with the customers personally through your management team to ensure that the service offering is meeting and exceeding their expectations through the use of company tools, e.g. customer feedback surveys/needs profiling.
* Act when there are failures in compliance or initiatives and investigate the reasons behind these, addressing them to build and develop performance.
* Hands‑on approach to all services as needed.
* Check and review all audits e.g. Safeguard, SIA/ Secure, food service and cleaning, unit business health checks & action plans to ensure completion within the agreed timescales and that actions are delivered against the relevant procedures.
* Complete regular audits of your accounts, reviewing actual operating procedures against specifications and monitoring compliance in accordance with company & policy standards.
* Network accordingly to gain subject knowledge by attending monthly GSM meetings, training and site visits.
* Hold your team accountable for delivering on established key objectives; if objectives are not met, performance‑management procedures are to be followed.
* Employees have a comprehensive induction which includes the company induction and on‑job training.
* Set targets & objectives with your team regularly and review these in line with the performance‑development review process.
* Conduct a formal review on a monthly basis to review all aspects of business & personal performance, including sales, business development, identification of issues and resolution of those issues, their personal development and succession plans.
* Complete an annual performance‑development review and review six months with all staff.
* Coach & mentor your team.
* Adopt a consequence‑management approach, reward & praise as necessary, but deal with under‑performance and non‑compliance in a structured manner following client HR procedures, keeping HR and account manager informed, setting action plans and reviewing these.
* Support the L&D programmes and be a stakeholder in the development activities. Be responsible for your own development and ensure that you raise areas of learning and development that would benefit you to enhance your role and aid your progression.
* Develop and get the most out of your team’s ability by ensuring they are continually being developed and are nominated for learning & development activities.
Qualifications and Experience
* Degree in Electrical Engineering or a related field.
* IOSH qualification is needed.
* Proven experience in a technical management role, preferably in a static site environment.
* In‑depth knowledge of electrical systems, codes and regulations.
* Strong leadership and team‑management skills.
* Excellent communication and interpersonal skills.
* P&L reports.
* Labour productivity management satisfaction.
* Client retention.
* Business plan actions.
* Growth & development.
* Unit audit scores.
* People management.
* Internal compliance standards.
* Health & safety compliance and safe behaviours.
Benefits
* Competitive salary, up to £70,000 per annum.
* Comprehensive benefits package.
* Opportunities for professional development and career advancement.
* A dynamic and collaborative work environment.
Job Information
* Company: (information not provided).
* Location: Nuneaton, Warwickshire.
* Posted: (information not provided).
* Closes: Jan 4th 2026.
* Sector: Construction.
* Contract: Permanent.
* Hours: Full Time.
Equal Opportunities
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
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