We're seeking Complaints Investigators to join our team at a leading global medical device and health care company based in Witney, Oxfordshire. Important Details: Pay Rate: £16.49 per hour Location: Witney, OX29 0YL Shift Pattern: 4 on 4 off, 7pm to 7am (temporary role) What You'll Do: Investigate Product Returns: You'll play a crucial role in ensuring the highest quality standards by conducting thorough investigations into customer-returned products, meticulously identifying the root cause of any issues. (This is not a customer service role; you won't be handling customer calls!) Uncover Trends: You'll utilise our advanced computer systems to analyse data, identifying trends and patterns in product complaints to proactively prevent future issues. Drive Efficiency: You'll actively contribute to improving processes, implementing new and enhanced procedures to increase efficiency and effectiveness. Collaborate for Success: You'll communicate professionally with colleagues worldwide, sharing insights and collaborating on team goals. Stay Ahead of the Curve: You'll stay informed about new product developments and actively participate in ensuring complaint readiness activities before launch. Be a Problem Solver: You'll leverage your analytical skills to pinpoint trends in product complaints and bring these to the attention of management for further investigation. What We Offer: Meaningful Work: Make a real difference in people's lives by ensuring the quality and safety of essential medical devices. Comprehensive Training: Full training provided, no prior experience is necessary! Positive Work Environment: Enjoy a clean, safe, and friendly workplace with modern facilities and a newly expanded laboratory. Career Growth: Excellent opportunities for career growth and development within our dynamic company. On-site Perks: Enjoy free parking, subsidised canteen What We're Looking For: Strong IT Skills: Proficiency in using computer packages, including Word and Excel. Excellent Communication: Clear and effective communication skills. Attention to Detail: Ability to follow procedures and accurately document findings. Analytical Mindset: A keen eye for detail and the ability to analyse information to find root causes. Qualifications: Secondary education, or equivalent qualification, completed in Maths and English. Additional Requirements: Experience (Beneficial): laboratory best practice, problem solving, and root cause analysis is a plus but not essential. 5 Years of Referencing: A 5-year referencing history (employment or alternative activity) will be required for successful applicants. Eligibility: Must be eligible to live and work in the UK. If interested, please contact me at 01622 585980 or send your updated CV at dharanikumar. b @ randstad. co. uk Randstad Business Support is acting as an Employment Business in relation to this vacancy.