Overview
We are working with a fantastic Tech company with offices in Leeds city centre who are looking to expand their Customer Success Team with the addition of a Customer Support Executive to work alongside two long-standing key members of the team. A varied and exciting role where the successful candidate will make a difference to the day to day running and efficiency within the business. Driving excellence around the level of service they offer clients; you will be an integral part of a dynamic and ambitious company.
Responsibilities
* Support with new customer implementations
* Working across departments to ensure client implementation runs smoothly
* Analyse data and performance prior to customer account reviews
* Provide training customers
* Schedule and lead Quarterly Business Reviews with customers
* Solidify existing relationships and identify new stakeholders
* Manage the renewal of customer accounts
* Create and issue customer reports
* Provide day to day support to customers
Role details
This is a fantastic opportunity for an account executive to move into a dynamic setting, this role will be hybrid with a minimum of 2 days in the office, working 9-5.30.
Requirements
* At least 1 year in a customer success/customer support role with the ability to communicate with customers at all levels
* Ability to be able to adapt to change
* Attention to detail, able to produce high quality documents
* Extremely organised and able to prioritise to meet deadlines
* Excellent Word, PowerPoint, and Excel skills needed, and experience of data collation, analysis, and presentation
* Advanced Excel skills and data analytic abilities
* Hardworking and strong team player who isn't afraid to 'roll up their sleeves' in a small, growing, and dynamic company
If you hold the above skills and experiences, please share your CV for a confidential review. Due to the number of applications, if you do not hear from us within 7 days your application was not successful
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