Call Handler Social Housing Repairs (Temp to Perm) Finsbury Park, N4 Monday – Friday, 8:00am – 5:00pm £16.22 per hour (Umbrella) – Weekly Pay Are you a confident communicator with a passion for helping people? Do you thrive in a fast-paced, customer-focused environment? We’re looking for an organised and empathetic Call Handler to join a leading provider of social housing maintenance services — a company known for improving communities and making a real difference to residents’ lives. The RoleAs a Call Handler, you’ll be the first point of contact for residents reporting repairs or maintenance issues in their homes. You’ll handle inbound and outbound calls, accurately log details on internal systems, and ensure every customer receives a positive, professional experience from start to finish. Day-to-Day Responsibilities Receive inbound calls from social housing clients seeking to book appointments for social housing repairs Provide professional and empathetic customer service Use internal systems to accurately record and update client information, appointment details, and relevant all relevant notes. Ensure notes are detailed for the following morning Assess client needs and determine the appropriate appointment type and availability. Adhere to confidentiality and data protection policies to safeguard client information. Handle inbound and outbound calls from residents regard...