Jr Bilingual (French/English) Administrative Assistant to provide administrative support to clinicians by completing administrative tasks -
Location- % Remote
Duration- 6 months, possibility of extension
Hours- 7.5 Hours a day
Responsibilities-
1. Greet patients via text and/or video, collect information such as medical concerns, and ensure patient profiles are up to date
2. Act as a gatekeeper to assist in redirecting patients who are not appropriate for virtual care
3. Provide administrative support to clinicians by completing administrative tasks
4. Book appointments and facilitate communication of messages between clinicians and patients
5. Coordinate with our clinic and other operations team members to ensure complete patient care
6. Direct and/or re-direct patient referrals and requisitions via fax
7. Proactively follow up on lab results, diagnostic tests, and referral statuses
8. Support patient inquiries on our support desk platform
9. Organize, manage and file incoming patient faxes
Must have skills:
10. Bilingualism ( French, English)
11. Available for all of these working shifts in Eastern time zone: ( 2pm-10pm / 4pm-12am - weekdays) (11am-7pm / 2pm-10pm / 4pm-12am - weekends) (First 2 weeks of training : 9 am-5 pm)
12. Knowledge of medical terminology, experience handling confidential medical records or physical charts
13. Private clinic, Dental clinic, or primary care experience is an asset
14. Excellent communication and interpersonal skills to collaborate effectively with the medical team and patients
Nice to have skills :
15. Technical skills
16. Experience working in a clinic
17. Experience working with a CRM (customer relation management tool) and EMR software (electronical medical records)
Nice to have skills:
1. Technical skills
2. Experience working in a clinic