ABOUT THE ROLE
To lead and strategically develop KFC's digital delivery operations across 1,000+ UKI restaurants, serving as the primary operations lead for aggregator partnerships and cross‑functional digital initiatives.
This role drives operational excellence through strategic relationship management, field leadership support, and ownership of critical delivery workstreams while ensuring seamless integration between digital product teams and field operations.
WHAT WILL YOU SPEND YOUR TIME DOING
* Aggregator Partnership Leadership: Lead and own all operational aspects of aggregator relationships (Deliveroo, Uber Eats, Just Eat), serving as the primary KFC operations representative and driving strategic partnership initiatives
* Delivery Strategy Ownership: Own and deliver on delivery strategy workstreams as prioritised by the aggregator channel squad, ensuring alignment with business objectives and operational capability
* Cross‑Functional Digital Leadership: Serve as the face of Operations for all cross‑functional digital initiatives, providing operational guardrails, approvals, and strategic feedback for digital product teams including D&A, Kiosk, Menu, and BCPF initiatives
* Senior Stakeholder Management: Act as primary point of contact for Digital operations with Leadership Team and cross‑functional teams, representing digital operations in strategic forums and business planning sessions
* Field Operations Support: Provide escalation support and strategic guidance to ARLs on all digital operations queries, leading comprehensive engagement and coaching programmes through field visits and virtual sessions to drive performance transformation
* Aggregator‑Field Partnership Facilitation: Host and facilitate aggregator‑field partnership visits to strengthen operational alignment and drive mutual understanding of operational requirements
* Performance Analysis & Insights: Own data analysis and reporting for delivery operations, providing strategic insights to drive business decisions and identify growth opportunities
* Operational Framework Development: Lead development of operational frameworks and best practices for digital delivery operations, ensuring scalable and effective operational standards across the business
* Team Leadership & Development: Coach and develop the Digital Operations Implementation Manager, providing strategic guidance, performance management, and professional development to build capability and drive team effectiveness
KNOWLEDGE, SKILL AND EXPERTISE
* Proven track record of leading strategic initiatives and driving organisational change
* Strong business acumen with ability to influence without authority at senior levels
* Experience in strategic partnership management and relationship development
* Deep understanding of restaurant operations and digital delivery ecosystems
* Comprehensive knowledge of aggregator platforms and operational requirements
* Experience with digital product development and cross‑functional collaboration
* Strong track record of driving operational performance improvements through field engagement
* Experience in managing complex stakeholder relationships across multiple organisational levels
* Proven ability to represent function/brand in strategic forums and external partnership
ABOUT YOU
* A genuine team player
* A self‑starter with curiosity, energy and adaptability
* Hungry to learn and thrive in a small, mighty team
* A practical problem‑solver with strong commercial instincts
* Obsessed with high standards, momentum and getting things done
* And of course – a true KFC believer
WHAT'S IN IT FOR YOU
* Hybrid working from our Woking RSC (just 24 mins from London). The role is remote based but occasional visits to our RSC will be required.
* Up to 11% company pension contributions
* Fri‑Yay finishes at 1 pm every Friday
* 25 days’ holiday (plus bank holidays)
* 5 Live Well Days a year, just for you
* Bonus scheme linked to company and personal performance
* Private healthcare, Digital GP access & mental health coaching
* Enhanced parental leave and flexible return options
* Study support, income protection, life cover & more
* 25% off the chicken
KFC FOR EVERYONE
Whatever you are and wherever you’re from, KFC is a place where you can bring the real you to work.
Our promise is this: every person who applies to a role at KFC, regardless of age, background, ethnicity, gender, ability, religion or sexual orientation, will have an equal opportunity to work here. We don’t just welcome, we encourage applications from underrepresented groups from all industries.
If you’d like any additional support with your application, have a disability or condition that may affect your performance during the recruitment process, or have any other requirements – just let us know. We’ll be there to help you be the real you.
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