At Convergence Group, we’ve been quietly powering some of the UK’s most complex networking infrastructures for over 20 years. But we’re not just another tech company - we’re redefining what connectivity means in a world that demands more: more speed, more reliability, more innovation. As we continue to grow in a sector that’s primed for transformation, we’re looking for a Senior Business Analyst to join our Process & Systems team, driving smarter workflows, better systems, and real business transformation. As we scale, our internal processes must scale with us - and that’s where you come in. What You’ll Be Doing as our Senior Business Analyst: Analysis & Communication - Turn business requirements into clear specs. You’ll lead workshops, align stakeholders, and bridge the gap between teams to drive smart, strategic outcomes. Process Improvement & Quality: Streamline workflows, automate smartly, and eliminate inefficiencies. Lead UAT and change adoption while keeping everything ISO-aligned. Business Transformation & Strategy - Shape our future operating model. Spot opportunities for growth, scalability, and risk reduction — and make them happen. Reporting & Prioritisation - Deliver high-impact documentation (BRDs, PRDs, and ARDs) and reporting insights. Use data to prioritise what matters and guide decisions that move the business forward. Key Deliverables – focus on KPI’s to drive informed decision-making and resource allocation, and roll out a business-wide, practical change management process. What You Bring to the Table: 5 years in business analysis, process mapping, and system workflow design. Skilled in Lean Six Sigma, Agile & MoSCoW methodologies. Proven ability to gather, analyse, and translate requirements into clear, actionable documentation. Excellent communication and stakeholder management skills - a natural connector and translator between business and technical teams. Proficient in data analysis, business intelligence, visualisation tools like Power BI, and with a solid understanding of IT infrastructure. Experience driving business integration through process alignment, system consolidation, and change management. A natural problem-solver who brings clarity and structure to complex challenges. You thrive in fast-paced, evolving SME environments where flexibility and adaptability are key. What’s in it for you? Salary: £55-70,000 Time off: 33 days holiday (including bank holidays) and yes, it gets better! Benefits: Private Medical insurance, enhanced Pension, Income Protection & Life Assurance. Work-life balance: flexible core hours hybrid working with 3 days a week in the Solihull office. Dog friendly office - yes really! Who are Convergence Group? At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to shape the future with us. Ready to Lead Transformation and Drive Growth? If you’re ready to help transform how a growing connectivity business operates in a team where your ideas matter, your skills make a difference, and your impact is felt across the organisation – apply now! SeniorBA Transformation ProcessMapping Hiring