We are offering an exciting opportunity for 1 full-time receptionist, to join a large well-organized GP practice. The team is made up of 2 Partners 7 salaried doctors 1 nurse and a very large friendly team.
However, you will need to be flexible as the position(s) will also include some early morning (8am) and / or late evenings(6.30pm)
Your hours once agreed, would become your regular working week and form part of your contract of employment. It is important to understand we need applicants who would be prepared to cover holiday and sickness of colleagues as and when required and appropriate, to maintain the standard of services we offer to our 11,500 patients.
Your rate of pay will be starting at the minimum wage rate depending on your age.
Must be a good team player with excellent computer skills, self-motivated and have a polite manner and flexible approach along with as already mentioned, a willingness to cover colleagues holiday or sickness as required.
Previous experience of working in a GP practice essential .
Main duties of the job
The role role is receptionist/administration
* Welcoming patients and visitors, answering the telephone and answering any inquiries.
* Scheduling appointments and keep those appointments on time.
* Assisting patients with completing necessary forms and documentation.
* Keeping a clean and calm reception area.
* Dealing with prescription requests and queries relating to them
* Scanning, filing, and mailing documentation from email or through the clinical system(EMIS WEB) or Docman.
* Comforting distressed patients this may range from simply fixing any appointment issues that may arise, through to being the voice of comfort during times of extreme stress and emergency.
* Maintaining information confidentiality at all times.
* Liaising with other medical departments such as radiologists, medical specialists or psychologists with professionalism and discretion.
* Any other roles and duties that is part of your Job description.
About us
Three Partner GP Practice based in East Barnet, Hertfordshire.
We are situated in a purpose built health centre close to local amenties.
Large friendly team who work efficiently in a very busy environment.
Proof of covid vaccinated is preferred but not essential and will be asked for at the interview.
Job responsibilities
Job Summary
Receive, assist and direct patients in accessing theappropriate service or healthcare professional in a courteous, efficient andeffective way.
Provide general assistance to the practice team and projecta positive and friendly image to patients and other visitors, either in personor via the telephone.
Job Responsibilities
Administration
* Tohave a thorough knowledge of all Practice procedures
* Towork in accordance of written protocols
* Requestand return patients paper notes as necessary
* UsingComputer Software (Docman) to file correspondence in medical records
* Photocopyas requested
* Additionalclerical work to fit in with reception hours
Reception
* Receivingpatients consulting with members of practice team
* Handingcompleted repeat prescriptions to patient when necessary and checkingnames and address with collector before handing over.
* Beable to cover all reception positions as necessary
Appointments
* Processcomputer appointments requests for today/ future appointments from patientsby telephone and in person.
* Dealwith visit requests and document in visit request record book
* Takemessages correctly and informing Drs of these, conferring with othermembers of the team ensuring hand over is effective.
Computer
* Registrationsof new patients-computer data entry and medical records
* Processpatients change of address (designated person) computer data and medicalrecords (have knowledge of practice area)
* Processrepeat prescription requests in accordance with practice guidelines (designated person)
Telephone
* Haveworking knowledge of telephone during and after hours.
* Processingthe calls and taking the messages.
Other Tasks
* Ensurebuilding security have thorough knowledge of doors/windows/alarm
* Refreshmentsfor doctors and staff in a rota system.
* Anyother tasks allocated by managers
Confidentiality
* Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and othermatters. They do so in confidenceand have the right to expect that staff will respect their privacy and actappropriately
* Inthe performance of the duties outlined in the Job Description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have accessto information relating to the practice as a business organisation. All such information from any source isto be regarded as strictly confidential.
* Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintainingtheir own and others health, safety and security as defined in the practiceHealth & Safety Policy, to include:
* Usingpersonal security systems within the workplace according to practiceguidelines
* Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
* Makingeffective use of training to update knowledge and skills.
* Usingappropriate infection control procedures, maintaining work areas in a tidyand reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity andrights of patients, carers and colleagues to include:
* Actingin a way that recognizes the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
* Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
* Behavingin a manner which is welcoming to and of the individual, is nonjudgemental and respects their circumstances, feelings, priorities andrights.
Personal/professional Development
The post-holder will participate in any training programmeimplemented by the practice as part of this employment, such training toinclude:
* Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
* Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork.
Quality:
The post-holder will strive to maintain quality within thepractice, and will:
* Alertother team members to issues of quality and risk
* Assessown performance and take accountability for own actions, either directlyor under supervision.
* Contributeto the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teamsperformance
* Workeffectively with individuals in other agencies to meet patients needs
* Effectivelymanage own time, workload and resources
Communication
The post-holder should recognize the importance of effectivecommunication within the team will strive to:
* Communicateeffectively with other team members
* Communicateeffectively with patients and carers
* Recognizepeoples needs for alternative methods of communication and respondaccordingly.
Contribution to the Implementation of Services
The post-holder will:
* Applypractice policies, standards and guidance
* Discusswith other members of the team how the policies, standards and guidelineswill affect own work.
* Participatein audit where appropriate.
* AppropriateOffice Dress Code
The Job Description is intended to outline the main dutiesand responsibilities of the employee. It is not intended to be fixed for anindefinite period. It is likely that changes will be required from time totime.
Person Specification
Experience
* N/A
* Previous experience in a GP practice is desirable but not essential. Full training is given
Qualifications
* N/A
* N/A
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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