Immediate start following a successful interview
We're hiring a Deputy Head Housekeeper to join our amazing team here at Omni Facilities Management
Benefits from working with the company
* Two weekly payments
* Up to 28 days paid holiday per year
* Permanent contract of employment
* Career progression on to our Management Programs & Flexible Learning Courses
* Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets
* Opportunity to work with great teams for an industry leader!
Shift Pattern
Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)
People
* Assist the Executive Head Housekeeper in ensuring the housekeeping department operates within the brand guidelines, utilising SOP manuals
* Support with engaging, training, leading, and inspiring the housekeeping team
* Ensure a consistently high level of customer care is always delivered
* Ensure the hotel achieves the set target for all housekeeping related audits
* Ensure all guests requests and preferences are logged and acted upon to drive guest satisfaction
* Maintain high staff satisfaction and manage turnover effectively
* Ensure daily and monthly departmental meetings take place to ensure high quality communication is in place across the hotel
* Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
* Conduct regular team member appraisals
* Support with the management of the absence processes and always ensure that absence is covered without interruption to the business and while ensuring the smooth operation of the department
* Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
* Evaluate performance of all team members under your direction
* Ensure all staff are trained to the required standard, any issues resolved, and re‑training completed, and all training recorded, and records maintained
* Ensure all staff are fully conversant with Health & Safety policies and procedures, attend relevant training and that attendance on Health & Safety related training courses is recorded correctly
* Ensure all staff are trained and adhere to lost property policy
* Liaise with HR regarding any relevant issues concerning staff welfare or issues relating to serious misconduct
Quality
* Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
* Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
* Conduct quality inspections and identify and manage areas where improvements can be made using the Omni Facilities Management quality app
* Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
* To ensure all keys are signed out and in and regular key audits are completed
* Assist with the management of lost property
* To ensure all maintenance defects are reported and rectifiedPromote a culture where all wastage is kept to a minimum
* To ensure all guest laundry, dry cleaning is processed in accordance with the hotel’s procedures, charges are raised, and documentation is completed as necessary
* To be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
* To complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
* All cleaning materials and guest supplies are stored correctly
* To check from 75 to 95 rooms on daily basis
* To check all vacant ready rooms on daily basis
* Public areas and Linen Room quality checks and management
Profit
* Ensure that accurate records are maintained and that hours of work are properly recorded and submitted to the company for the timely payment of team member wages
* Take initial responsibility for managing and resolving all and any payroll or other Team Member queries
* To ensure all stores are ordered in line with company budgets
* To ensure all bed linen and towels soiled and clean sent and received are controlled and records kept on daily basis
* Linen management using the Linen Tracker
Previous Required Experience
* Previous Assistant Housekeeping Manager or Housekeeping Manager experience from a busy hotel housekeeping environment
* Previous people management experience
* Experience of dealing with budgets, including analysing profit and loss
* Desirable to have experience of dealing with Health & Safety matters
Essential Skills
* Excellent interpersonal skills
* Excellent written and verbal communication skills
* Proficient in the use of Microsoft office packages including Word, Excel, and Outlook
* Ability to build rapport quickly and credibly with all contacts including employees, Clients, and other internal contacts
* Ability to work effectively under pressure
* Excellent organisation skills
* Ability to motivate and inspire others
* Flexible with a willingness to learn
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