Job Description
Service Desk Manager - Surrey
Location: Hybrid working, commutable to Guildford, Surrey, and travel to customer sites when required.
Salary: £55k - £65k depending on experience + benefits. Driving licence required.
Environment: EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes.
My client, a provider of EV and Solar systems, is seeking a highly motivated and driven individual as an EV Service Desk / Operations Manager to support the sustainability ambitions of a diverse range of customers' faults / escalations.
An IT background in Service Desk / Operations is required, with experience on JIRA and operational processes that impact seamless customer service.
Responsibilities
* Planning and scheduling the deployments of the award-winning product across the UK.
* In charge of JIRA and dealing with customer faults / escalations.
* Responsible for the smooth operation of a cloud-based SaaS suite.
* Ensure efficient client onboarding and seamless integration of SaaS solutions tailored to specific market needs.
* Collaborate with sales and technical teams to secure high-margin commercial charging contracts across existing and new markets.
* Manage project timelines, budgets, and resources for successful implementations.
* Analyze operational data to identify improvement opportunities and enhance performance across all SaaS deployments.
* Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
* Lead a small team of analysts and technicians, ensuring adherence to best practices and cross-department collaboration.
* Continuously monitor the EV market, adapting strategies to maximize business opportunities in focus markets.
The role will be hybrid working in Guildford: 3 days in the office, 2 days at home.
Apply now for full details.
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