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Client:
Build Recruitment
Location:
Hemel Hempstead, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3bcdc638633d
Job Views:
22
Posted:
20.06.2025
Expiry Date:
04.08.2025
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Job Description:
Senior/experienced RLO
Immediate start
Hemel Hempstead
We are currently seeking an experienced and dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector, operating in Hemel. Based our of the office Hemel Hempstead you will be a vital link between the site team, residents, and clients. You will be working on SHDF maintenace social housing projects.
Key Responsibilities:
* Gathering information from residents in regards to their door preferences.
* Handling resident complaints and issues with professionalism and efficiency.
* Maintaining property records and conducting validation and customer satisfaction surveys.
* Facilitating communication between all stakeholders for a seamless project experience.
* Managing the aftercare, ensuring any faults are reported and dealt with
* Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
* Previous experience as a Resident Liaison Officer (RLO) is essential. Please only apply if you have 3 years+ experience
* Customer service experience is key
* Exceptional communication skills and ability to work collaboratively.
* IT proficiency and adaptability to on-site operations.
* Ability to work independently and as part of a team.
* Strong interpersonal skills and a proactive attitude.
* Ambitious, innovative, and self motivated
* Must have driving licence and own vehicle
How to Apply:
If you possess the required experience and skills, please submit your CV today to be considered for this exciting opportunity.
Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer.
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