Role: Ecommerce & Commercial Administrator Location: Cannock
Working Hours: 7:30am 4:30pm, Monday to Friday
Benefits Competitive Salary, Bonus Scheme, Pension Scheme, Free Lunches, Additional Holiday Allowance We are looking for a highly organised and detail-focused Ecommerce & Commercial Administrator to support the day-to-day operations of a busy and growing online commercial function.
Working closely with the E-commerce Key Account Manager, this role will play a key part in ensuring the smooth running of ecommerce administration, customer support, order processing, pricing accuracy, and internal coordination across departments.
This is a varied and administration-focused role, ideal for someone who enjoys working behind the scenes to keep processes running efficiently while delivering excellent support to both customers and internal teams.
Key Responsibilities Provide day-to-day administrative support to the E-commerce Key Account Manager
Process and manage ecommerce orders, ensuring accuracy and timely turnaround
Handle customer enquiries, quotations, and order updates via email and internal systems
Maintain accurate product listings, pricing, and inventory information across ecommerce platforms
Assist with monitoring sales, pricing, and order data to support commercial decision-making
Support the coordination of customer accounts and ongoing account activity
Liaise with internal departments including purchasing, marketing, customer service, and warehouse teams
Ensure all customer and order records are kept up to date and accurate
Assist with process improvements and general administrative duties across the ecommerce function
Support the wider team with operational and commercial administration tasks as required
What Were Looking For Previous experience within administration, ecommerce support, commercial administration, sales support, or customer service
Strong organisational skills with excellent attention to detail
Comfortable managing multiple tasks and prioritising workload effectively
Confident communicator with a professional and supportive approach
Good IT skills and experience using Microsoft Office and internal systems
Ability to work in a fast-paced environment and adapt to changing priorities
A proactive and reliable team player with a positive attitude
This is an excellent opportunity for someone looking to build a long-term career within a supportive commercial and ecommerce environment.
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