Job overview
The Digital Trainer (Band 5) plays a key role in supporting the organisation’s Digital Strategy by delivering high‑quality IT and clinical‑system training to staff across the Trust.
The role will include onsite working at Blackpool Teaching Hospitals sites and Blackpool Stadium, providing essential training, guidance and support to ensure staff can use digital systems safely, confidently and effectively.
The role reports to the Digital Training Manager and is accountable to the Head of Digital Education, contributing directly to improving digital capability, supporting system rollouts, and enhancing service delivery.
Main duties of the job
The post holder will deliver a wide range of IT and clinical‑system training across the Trust, including classroom sessions, one‑to‑one support, floor‑walking, and tailored training for different staff groups. They will assess training needs, plan and schedule training programmes, and create and maintain high‑quality training materials and documentation.
The role includes evaluating staff competency, providing follow‑up support, preparing training environments, and maintaining accurate training records. The post holder will liaise with departments to release staff for training, communicate system changes, support Trust and Medical Induction, and contribute to digital improvement projects. They will also provide ongoing assistance to staff using digital systems, participate in relevant meetings and forums, support colleagues, and maintain up‑to‑date knowledge of digital systems and training practice, ensuring high standards of professionalism, accuracy and service delivery throughout.
Working for our organisation
Working for our organisation means becoming part of a supportive, forward‑thinking Digital Education Team that is committed to improving the digital capability of staff across the Trust. We are an inclusive and collaborative department that places high value on personal development, innovation, and delivering high‑quality digital training that directly enhances patient care and service efficiency.
Staff benefit from flexible hybrid working, strong leadership, and the opportunity to contribute to major digital programmes that positively impact colleagues, clinical teams, and the wider health community. Our culture encourages learning, wellbeing, and shared success, making this an excellent environment for those who want to make a meaningful difference through digital improvement.
Detailed job description and main responsibilities
* Deliver IT and clinical‑system training across all staff groups in line with the organisation’s Digital Strategy.
* Conduct training needs assessments to identify staff IT literacy levels and specific learning requirements before system implementations.
* Plan, schedule and coordinate training courses with colleagues to support operational and project‑driven training demands.
* Produce lesson plans and deliver training through multiple methods, including classroom‑based sessions, one‑to‑one support, small groups, virtual delivery and on‑the‑job coaching.
* Develop, prepare, maintain and continuously update training materials and support documentation for accredited and non‑accredited programmes.
* Create, update and deliver materials for clinical systems and Microsoft applications to support staff competency and confidence.
* Assess participant competency, ensure learning objectives are met, and arrange follow‑up training where needed.
* Evaluate training sessions and identify opportunities for improvement in content, delivery, or materials.
* Maintain accurate training records to support planning, performance reporting and collection of training statistics.
* Provide ongoing support to staff using clinical systems—including floor‑walking, drop‑in sessions and structured follow‑up support.
* Prepare training environments by ensuring equipment, software, and materials are available and functioning.
* Liaise with Heads of Departments to arrange release of staff for training and support effective communication around digital changes.
* Communicate project updates and system changes to staff through presentations and discussions.
* Participate in Trust and Medical Induction sessions to promote safe and effective digital system use.
* Represent or support the department at internal and external groups or forums as required.
* Share knowledge, skills and expertise with colleagues to support team capability and service improvement.
* Maintain up‑to‑date knowledge and skills relevant to digital training and the organisation’s digital systems, contributing ideas for service improvement.
* Participate in performance appraisal, mandatory training, and development activities, ensuring compliance with organisational standards.
* Uphold Trust‑wide standards including confidentiality, information governance, equality and diversity, health and safety, and adherence to the Working Time Directive.
* Demonstrate professionalism, empathy, adaptability and high accuracy while working across multiple sites and supporting staff in varied environments.
See Job Description for further detail.
Person specification
EDUCATION AND QUALIFICATIONS
Essential criteria
* Educated to a Degree level or equivalent
* Teaching qualification at Certificate in Education level (or equivalent experience) e.g. PGCE
* Evidence of Continuing Professional Development
Desirable criteria
* Membership of a professional body (i.e. UKCHIP, Institute of IT Training, BCS)
* Prince2 Foundation qualification
* In possession of an IT Applications qualification such as ECDL Core or above or Microsoft Office Specialist certification in one or more Applications to core or Expert level (2010 or higher)
EXPERIENCE AND KNOWLEDGE
Essential criteria
* Knowledge of Microsoft Applications (MS office 365), Word, Excel, Outlook & OneDrive
* Knowledge and experience of working in a training role with a sound grasp of training methods and delivery
* Advanced understanding of service specific IT systems (e.g. Clinical Systems) and ability to adapt as systems are integrated
* Ability to present information accurately to a wide-ranging audience
* Experience of working with and developing customer relationships within a variety of customer groups including staff and stakeholders
Desirable criteria
* Knowledge of clinical and business processes
* Project management experience
SKILLS AND ABILITY
Essential criteria
* Ability to create and maintain training materials using a variety of platforms and methods
* Ability to plan and prioritise workloads methodically and with full attention to competing priorities both individually and as a team member
* Skilled communicator capable of using a wide range of media and methods to build and maintain effective communication others
* Excellent interpersonal skills and sound experience of stakeholders/user contact in training design and delivery with the ability to influence
* Excellent organisation and time management skills with a proactive and flexible approach