Barchester Healthcare is seeking a passionate and experienced Care Home Operations Manager to join their team and support care homes across the South Division. The successful candidate will be responsible for providing inspirational leadership, driving operational efficiencies, and ensuring the delivery of high-quality care to residents. This permanent position requires regular travel and overnight stays, and offers a competitive rewards and benefits package.
Main duties of the job
As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help deliver the high standards the company is known for. You will work alongside Care Home General Managers and Deputy General Managers to develop and implement action plans that ensure residents' needs are met. Your responsibilities will include investigating formal complaints, collaborating with external healthcare professionals, promoting policies, and ensuring teams meet the highest clinical standards through learning and development programmes.
About us
Barchester Healthcare is a leading provider of high-quality care and support services in the UK. With a focus on delivering person-centred care, the company operates a network of care homes and retirement communities across the country, providing a range of services including residential, nursing, and dementia care.
Job responsibilities
We are currently seeking a Care Home Operations Manager to join our team and support homes across our South Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we're known for, as well as provide inspirational leadership to our home teams. You'll support care homes that need additional support or where there is a General Manager vacancy. You will work alongside Care Home General Managers and Deputy General Managers to develop and implement action plans to meet residents' needs. Your responsibilities include investigating formal complaints, collaborating with external healthcare professionals, promoting policies, and ensuring teams meet clinical standards through learning and development.
This is a permanent position which requires regular travel and overnight stays. In return, we offer a rewards and benefits package, including:
* Generous starting salary
* £7,500 annual car allowance
* All mileage and expenses paid
* 25 days annual leave plus bank holidays, with the option to buy/sell up to 5 days
* Up to 8% employer pension contribution
* Unlimited access to our referral scheme, earning up to £1000 per referral
* Retail and leisure discounts
* Free access to medical specialists for second opinions
* Confidential counselling and legal services
Required experience and qualifications
* Passionate about high-quality care and improving residents' lives
* Registered Nurse (RN) qualification or equivalent
* Significant senior operational/leadership experience in a care home
* Turnaround home management experience
* Experience managing budgets, financial planning, and cost control
* Understanding of CQC guidelines and regulations
* Proven track record of improving care quality and operational efficiency
* Knowledge of regulatory and statutory requirements, including fire, health and safety, COSHH
* Proficient in IT systems, including MS Office and care management software
* Full UK driving licence and ability to travel regularly
Role and responsibilities
* Assume General Manager responsibilities and become a CQC Registered Manager if needed
* Identify concerns through quality assurance, complaints, incidents, or accidents, and implement improvements
* Prepare annual budgets with support from our Business Manager
* Manage sales inquiries and promote the home in the community
* Build a culture of performance management
* Oversee staff recruitment, training, motivation, and appraisals
* Deliver quality care and build trusting relationships with residents and families
Person Specification
Qualifications
* RN qualification or equivalent, senior leadership experience, turnaround management, budget management, regulatory knowledge, IT proficiency, UK driving licence
Disclosure and Barring Service Check
This post is subject to a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Salary expectations will be discussed at interview stage.
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