Employer Mersey and West Lancashire Teaching Hospitals NHS Trust Employer type NHS Site Whiston Hospital Town Prescot Salary £28,392 - £31,157 per annum Salary period Yearly Closing 04/05/2026 23:59 Interview date 20/05/2026
Personal Medical Secretary
NHS AfC: Band 4
Job overview
Respiratory Department | Clinical Support Services Division
37.5 hours per week to be worked Monday – Friday 9am-5pm.
Based at Whiston Hospital
We are looking for an organised and proactive Personal Medical Secretary to support our Respiratory Consultants and clinical teams. This is a key role within a fast‑paced specialty where excellent administrative support is essential to providing high‑quality patient care.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
* Provide comprehensive secretarial support to Consultants and the wider Respiratory.
* Manage diaries, appointments, clinical correspondence and audio typing.
* Support meetings, prepare documents and take minutes.
* Liaise with patients, clinicians and departments professionally and efficiently.
* Ensure timely handling of referrals, investigations and patient queries.
About You
* Highly organised with strong audio typing and administrative skills.
* Able to work independently in a busy environment.
* Confident communicating with patients and clinical staff.
* Accurate, detail‑focused and discreet.
If you’re motivated, adaptable and committed to delivering excellent support in Respiratory we would love to hear from you.
Detailed responsibilities
* Keep diary up to date, arrange appointments, and arrange travel and accommodation.
* Operate an effective bring forward system and filing system.
* Type dictation from audio transcription of clinical correspondence and documentation, ensuring all letter and workflow processes are adhered to and Standard Operating Procedures are followed.
* Type discharge summaries as appropriate.
* Check against clinical letters to ensure appropriate follow up arrangements/investigations are in place. Rectify if not.
* To manage and maintain 18‑week pathways including Tertiary Referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is reviewed promptly.
* Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
Person specification
Qualifications
* GSCE Standard or Higher
* RSA 3 – Typing / Word Processing
* RSA 3 – Medical Audio Typing
* Medical Terminology
* Shorthand / Speed Writing
* Secretarial Diploma
* ECDL
* CLAIT award
Experience
* Minute Taking
* Microsoft Office Experience
* Ability to work as part of a team
* Previous Medical Secretary Experience
* Medical Audio Typing
* 2 years’ experience in a similar role or equivalent knowledge
Skills
* Excellent organisational skills
* Ability to communicate professionally at all levels
* Excellent Word Processing and Keyboard skills
* Ability to organise workload effectively and prioritise
* Use of all Microsoft Office software, Word, Excel, Access, Powerpoint
* Ability to use initiative to solve problems
* Knowledge of Trust computer systems
Other
* Highly developed interpersonal skills
* Ability to use own initiative and work independently
* Capability to adapt to most situations
* Reliable and conscientious
* Ability to maintain control of stressful situations
* Able to work the hours and undertake duties required
* Ability to travel across hospital sites when required
* Possess a friendly and approachable personality
* Ability to show understanding and appreciation
* Comply with Trust policies and procedures at all times
* Ability and willingness to undergo further training for the post
* Maintain confidentiality at all times
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
We also offer further opportunities for referral for those with a disability or veteran status. Please find how to apply and additional details in the application process.
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