Seasonal Hospitality Team Member
YHA Boggle Hole, Mill Beck, Fylingthorpe, Whitby YO22 4UQ
Seasonal, flexible contract—July to September
25–42.5 hours per week
£12.71 per hour (applies to all, including those under the age of 21)
We are looking for 3 team members to help in the hostel over the summer holidays. Availability from mid‑July until the 2nd week in September, with weekend and evening shifts. Candidates need access to their own transport; accommodation is not provided.
Responsibilities
- Providing great customer service to all customers, members, and guests.
- Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
- Using our systems for efficient guest check‑ins and check‑outs, food and beverage sales and service.
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.
Qualifications
- Experience of working face‑to‑face with customers.
- Experience of working in a team – can help others to achieve a common goal.
- Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines.
- Ability to manage varying pressures, including peaks in workload demands – can prioritise, able to deal with conflicting duties.
- Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it.
- Demonstration of HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work.
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
