About Micro Pro
Micro Pro is a boutique Managed IT Services provider supporting growing UK and international businesses. We specialise in stabilising IT environments, removing risk, and building mature, scalable platforms that enable growth.
We work as a close-knit technical team with strong standards, clear ownership, and a culture of urgency and accountability. This is not a ticket‑factory MSP and not a siloed role.
The Role (What This Actually Is)
This role sits between the service desk and the projects team.
You will be a senior escalation point for complex issues and a hands‑on contributor to project work, working closely with our Service Desk Manager and Technical Director.
This is ideal for:
* a strong 2nd line engineer ready to step up, or
* a 3rd line engineer who enjoys variety and doesn’t mind supporting or mentoring the service desk
It is not a Technical Director or Architect role, and it is not purely service desk or purely projects.
What You’ll Be Responsible For
* Acting as a senior escalation point for complex technical issues
* Owning escalated tickets end-to-end, focusing on proper resolution
* Supporting and mentoring service desk engineers
* Helping improve standards, documentation, and repeat issue reduction
* Communicating clearly and professionally with clients
Project Work
* Delivering small to medium projects independently
* Assisting on larger or more complex projects alongside senior engineers
* Carrying out infrastructure upgrades, migrations, and security improvements
* Contributing to technical design discussions and implementation planning
* Producing clear documentation and handover notes
Proactive & Operational Work
* Identifying recurring issues and recommending long‑term fixes
* Assisting with client onboarding and environment improvements
* Working collaboratively across support, projects, and leadership
* Accurately tracking time and managing priorities
Technical Experience (Guideline, Not a Checklist)
You should be confident across most of the following:
* Windows Server (on‑prem and hybrid)
* Active Directory / Entra ID
* Networking basics (DNS, DHCP, VPNs, firewalls)
* Virtualisation (Hyper‑V or VMware)
* Backup and disaster recovery
* Endpoint management and security tooling
MSP experience is strongly preferred.
How We Expect You to Work
* Calm, logical, and pragmatic
* Comfortable owning problems and solutions
* Happy supporting others and sharing knowledge
* Professional, polite, and client‑focused
* Not ego‑driven, not silo‑minded
* Willing to work across support and projects
Working Pattern
* Hybrid role
* Typically 3 days per week office or onsite, shared with client work
* 2 days remote
* During the 3‑month probation, expect more office/onsite time to support onboarding and knowledge transfer
* Even more Flexibility once performance and trust are established
Salary & Progression
* Clear progression into more senior project or lead engineering roles
* Training time during work hours
* Certification support
* Annual performance‑linked bonus
* 28 days holiday + 1 day annual service increase
Why This Role Might Appeal
* Real technical ownership without corporate politics
* Variety across support and projects
* Senior leadership access and trust
* Clear boundaries on responsibility
* Space to grow without being thrown in the deep end
* A team that values quality and accountability
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
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