AI Product Development Manager
Salary: DOE
Location: Manchester/Hybrid
AI
Product Development Manager
Office Locations:
Manchester, Liverpool, Leeds, Bolton,
Southport, Newcastle, Reading, Birmingham, Northampton, and Cambridge
Hybrid
working available – with the
flexibility to work from home and collaborate in-office when needed. We believe
we offer our colleagues the best hybrid and flexible working practices,
balancing working from home with time collaborating and socialising with
colleagues in our modern offices.
The
existing AI team is distributed across London, Manchester, Liverpool,
Cambridge, and Bristol. We typically meet in person three to five days per
month in offices in either Manchester or Liverpool.
Fletchers Group have a fantastic opportunity
to join our growing Team.
We’re looking for an Associate Product Manager to
join the AI team at Fletchers to support the internal development and delivery
of AI tools into the business, and to help take these to the wider industry. The existing team is small but growing, so this
person will have a range of responsibilities with the potential to grow the
role over time. You’ll be working alongside our existing Product team but with
your own sub-projects and components to develop and deliver. In the near-term,
you will be focussed on planning, designing, managing, and driving the deployment
of our core tools into the business; ensuring they work effectively, refining
the technical elements, and working with the relevant front-line teams of
lawyers and nurses to make sure they deliver on our business objectives and
improve our performance.
In addition, you will support the ‘discovery’
element of product development for individual components of our toolkit, by
working with senior stakeholders, front-line users, and the technical team to build
and test proof of concept (PoC) for the next wave of products. With guidance
from the Product team, your role will span the entire product lifecycle: from
process analysis and ideation, through the technical and UI design, to
delivery, training, & implementation. You’ll also help with our external
agenda: demoing to customers, delivering training, and taking feedback into the
Product roadmap.
This is primarily a business focused role; however,
it will be important to have a strong grasp of the technical aspects of the
products we are building (and to have a sense of what AI can do in the
industry). This is also likely to be more important as AI tools for prototyping
and software development improve. The role will require strong communication
skills to work effectively with our legal colleagues and front-line users, and
to guide our data science and engineering teams in their development work. You
will also need strong analytical and problem-solving skills, to make sense of
complex and unstructured data relating to our processes and product trials, and
to be able to calculate the financial value these products could have for our
business and the wider industry. You will then be responsible for driving the
adoption, feedback collection, and improvement of our tools, which will require
a hands-on change management effort and face-to-face collaboration with our
colleagues and end users – so excellent communication is key.
We think the ideal candidate will be self-driven
and good at getting things done, have strong problem-solving skills, be able to
communicate effectively with a broad range of people, and like coming up with
innovative solutions to business problems. They will be happy challenging
existing processes and the status quo, and enthusiastic about the change
technology can bring to people’s lives. Since
we’re a small team with a big vision, they will also need to be a self-starter,
and have a strong sense of ownership over the work they do. It would be
desirable but not essential to have experience of working in a consultancy
environment, working in collaboration with clients to meet their needs, solving
technical problems, and managing stakeholder relationships.
In return
Fletchers offers:
1. 35 hours working week
2. Bonus scheme (subject
to targets being met)
3. 35 days
holiday a year including bank holidays and Christmas Closure, you also
have an option to purchase up to 3 extra days’ holiday per year, until you
long service award the 3 days after your 5th, 7th, and
9th full year of employment
4. Pension scheme with
tax-efficient salary sacrifice option
5. Life Assurance Policy
6. Medicash policy to
cover some dental, optical and other medical expenses
7. Company sick pay
8. Enhanced Maternity,
Paternity and IVF schemes
9. Flexible, agile working
environment with a positive work-life balance
10. Varied calendar of
funded company social events (check out Fletchers Group on LinkedIn)
11. Monthly voucher awards
for winning nominees
12. A genuinely supportive and
friendly culture
13. Ongoing training and
professional development opportunities
Requirements for the role:
14. 2:1 or above in a Bachelor’s degree or higher, in a STEM-related subject,
15. Professional experience, in a role where you can demonstrate stakeholder management & working through others (for example: product management, consultancy)
16. Strong numerical and analytical skills,
17. Excellent written and spoken communication, especially in explaining technical systems to non-technical teams
18. Familiarity with and passion for ML and AI technologies, including business applications and strategy
19. Confidence in self-driven data analysis & problem solving to understand problems without close direction
20. Comfortable dealing with ambiguity: with experience in doing things for the first time, defining standard practice as you go, and pivoting quickly based on experience
21. Evidence of leading and delivering change in people-based processes, including effective management of relationships with stakeholders and with people at all levels in an organisation
22. Willingness to travel to Manchester or Liverpool for whole-team meetings and to spend time side-by-side with our internal teams and end users (nurses, solicitors, call centre agents) who are spread across our offices in Southport, Manchester, Liverpool, & Leeds
23. UK based and full rights to work in the UK
24. Fluency in English
25. Desirable would be to have some experience in coding or software design, or working with or adjacent to a software development team (although this would be secondary to the change management and people-process management parts of the role). Additionally, experience using coding agents to bridge the gap between idea and prototype would be valuable.
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
About
Fletchers Group
Fletchers is a fast-growing, dynamic law firm
specialising in personal injury and clinical negligence law, with outstanding
rankings in both The Legal 500 and Chambers & Partners.
Following several strategic acquisitions, we’ve evolved into the Fletchers
Group, with ambitious plans for continued growth and innovation. Fletchers was one of the first consumer law firms
to deploy a machine learning tool for legal work (a decision support system for
screening incoming cases, launched in 2017) and was one of, or the first, law
firm to have a dedicated AI department, which started in August 2023. Since
then, we have been experimenting with a broader range of ML techniques,
extending those tools already in use, and productionising new ones through our
growing data science & engineering teams. We
aspire to be the best place to work in the legal sector.
We believe that we are well positioned to leverage
Fletchers’ unique legal-medical dataset and industry expertise to build AI
tools that will shape the future of consumer law. We are well funded through
our Private Equity backers, which allows us to invest heavily in the
development of sector-specific AI tools that assist, automate, and augment our
specialist legal work. Tools we have built range from simple behind-the-scenes
custom models, to agentic-AI pipelines for ‘always on’ monitoring, to the core
user interface that some of our colleagues work on for 90%+ of their day. We’re
also commercialising these tools so that other specialist law firms can
leverage Fletchers legal and AI expertise, and have an ambitious agenda for
external growth for the next 18 months.
Since we’re a relatively small team, whoever joins
us in this role will have ample opportunity to influence the team, in both the
direction of all our projects, as well as the development of the team, the work
culture and dynamic.
Our
workplace culture is inclusive, informal, and supportive, with a strong focus
on colleague wellbeing and happiness. We are proud to offer some of the best
hybrid and flexible working arrangements in the industry — because we
understand that balance drives performance.
We reward
those who help build our success and live our values. Our benefits package is
designed to grow with you, offering real opportunities to share in our
long-term strength. Our base pay and bonus structure is built to recognise and
reward high performance.
Join us and
be part of a law firm that’s not only growing, but redefining what it means to
work in legal services.
Fletchers
Group is an inclusive employer with a diverse workforce: we welcome
applications from any and all backgrounds. We’re committed to providing a
culture and environment where everyone can thrive, understanding and
celebrating that no colleague is the same. We’re proud of our work on the
Disability Confident scheme, signed up to BITC’s Race at Work charter, and
working towards Henpicked’s Menopause and Menstrual Friendly accreditations.
26. Location: Manchester/Hybrid
27. Salary: DOE
28. Department: AI
29. Closing Date: Fri, 17 Apr 2026