Aftersales and Customer Care Administrator
Location: Farnborough
Hours: Tuesday - Saturday 08:30-17:30 Saturdays 08:30 15:30
Start date: ASAP
Salary: £27,000
This is a key role within a growing and dynamic business with an impressive client base, including high-end brands, luxury venues and well-known individuals. My client offer a fun working and supportive environment, they celebrate success and often attend company events.
The Customer Service Teams primary focus is to ensure customers are happy and the best possible service is delivered. This position is focused on after-sales care, following up with clients awaiting delivery or making changes to their orders.
The role is varied and involves managing a busy inbox alongside live chat and phone calls. You must be able to remain calm and handle issues as they arise.
The role requires a strong eye for detail, including inputting addresses, changing orders and sending emails.
Duties include: