Brokerage Assistant
Hackney, London
36 hours per week
Initial 3-month contract
£27.73 per hour (Umbrella) / £20.58 per hour (PAYE)
About the Role
The London Borough of Hackney is seeking a proactive and organised Brokerage Assistant to join the Commissioning Team within Children, Adults & Community Health.
Reporting to the Senior Brokerage Manager, you will play a key role in supporting the Brokerage function—helping to source, arrange and manage care packages, residential placements, and supported living services. This is a fast-paced role requiring strong coordination skills and the ability to work with a wide range of stakeholders.
Key Responsibilities
Maintain and update databases relating to care placements, packages, and costs
Liaise with social workers, care coordinators, providers, finance teams, and other stakeholders
Support Brokerage Officers in sourcing and arranging care placements
Maintain care home vacancy databases
Monitor provider compliance and escalate issues where necessary
Ensure accurate record-keeping across systems such as Mosaic and CM2000
Handle incoming calls, emails, and enquiries as part of the team’s duty system
Support service users and carers in service delivery processes
Contribute to policy and procedure developmentWhat We’re Looking For
Experience working in a health or social care setting
Knowledge of residential or supported living placements
Strong administrative and IT skills (databases, spreadsheets, case management systems)
Excellent communication skills, both written and verbal
Ability to manage workload independently and meet deadlines under pressure
Experience working with multiple stakeholders and building effective relationships
Understanding of data protection, confidentiality, and relevant legislationDesirable Knowledge & Experience
Familiarity with commissioning and procurement processes
Knowledge of Adult Social Care legislation and Department of Health guidance
Experience using financial or procurement systems
Experience handling complaints and monitoring service performanceWhy Apply?
Opportunity to work within a respected London local authority
Gain valuable experience in a busy commissioning and brokerage environment
Competitive hourly rates
Immediate start available